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Now E users Google mobile phone has a black screen and complains that there is no way to wait for two months for the system to be updated

2022-11-07T12:49:46.859Z


The Qatar World Cup is about to kick off at the end of this month. Now E, a service of PCCW, can broadcast many football matches in 4K HD quality, including all the Premier League and some La Liga matches this year. It is also the only live broadcast in Hong Kong.


The Qatar World Cup is about to kick off at the end of this month. Now E, a service of PCCW, can live broadcast many football matches in 4K HD quality, including all the Premier League and some La Liga matches this year. It is also the only platform in Hong Kong to broadcast 64 World Cup matches exclusively. Therefore, many fans have become customers, and recently, many citizens have applied for the World Cup as early as possible.


However, as early as the beginning of September, after the Android 13 system was updated, some users could not use their Google Pixel 6 mobile phones to watch the game. After inquiring with Now E, they were given a suggestion to switch devices, so they were greatly dissatisfied.

It was not until last week that Hong Kong 01 asked Now E for a response that the system would be updated next week.

After that, users could finally watch the game on Monday (7th), in other words, Now E took a full two months to deal with the complaints made by users.


Qatar is building a number of new stadiums for the World Cup, and it has been accused of extremely poor human rights conditions for workers.

(GettyImages)

Google Pixel 6 phones can't watch games after updating to Android 13

In addition to the exclusive World Cup agency in Hong Kong, Now E also provides popular events such as the Premier League, La Liga, and Europa League, so many fans have already purchased the service.

Only a reader complained to "Hong Kong 01" at the end of October that his Google Pixel 6 mobile phone could no longer watch the game after it was updated to Android 13 at the end of August. The mobile phone only displayed "Cannot play this program" and the error code 20037, resulting in missed many games. Great game.

Now E Premier League and La Liga season passes cost $1,980 this year.

(online picture)

In early September, customer service suggested using other mobile phones to watch the game

The reader inquired about the customer service in early September, and was replied that he was sorry to know that some users could not watch the program, and explained that the incident was caused by the mobile phone version not being able to play the protected content, and it was also referred to the relevant departments. Watch the event on an Android 13 device.

However, readers did not have other mobile phones at the time, so they could only helplessly miss many exciting events, but the fees had been paid, and they were very dissatisfied that they could not watch the events after waiting for many days.

Reply to reporters in early November and update next week

The reporter then inquired about the complaint to Now E last week, and was responded: "We will update the version of the Now E app from time to time to ensure that customers can use the latest version of the operating system (iOS and Android) and different models of mobile devices. It’s running smoothly. We expect the latest version of Now E to hit shelves next week.”

Consumer Council: Users can make complaints

To this day, after the update, readers can finally watch the game on their mobile phones after waiting for more than two months. However, he scolded the Now E app for being slow, and it took several seconds to open the program. He believes that Now E still needs to be improved.

The Consumer Council stated that it generally does not comment on complaints from individual merchants. If the two parties fail to reach an agreement, consumers can make a complaint to the Consumer Council, emphasizing that it will try its best to mediate according to the established procedures.

Now E is the only platform in Hong Kong that exclusively broadcasts 64 World Cup matches.

(online picture)

[World Cup] Now E urges viewers to help test the machine to provoke a lot of criticism from netizens: play the app 4 times in 10 minutes [World Cup] Now E live broadcast crashes again: Viu watch Germany vs Sweden for free Ying: I am deeply sorry that the problem has been resolved [World Cup] France has not been notified of the crash of Peru's Now E, ViuTv has free broadcast

Source: hk1

All news articles on 2022-11-07

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