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Hong Kong Telecom Achieves Enterprises with Innovative Technology to Seize Opportunities in the Greater Bay Area

2022-11-16T22:17:10.960Z


With the rise of innovative technologies, digital transformation of enterprises has become a major development trend. In addition, the country has been committed to promoting the development of innovation and technology in the Greater Bay Area for many years, bringing unlimited opportunities to the Greater Bay Area and attracting many domestic and multinational companies to actively


With the rise of innovative technologies, digital transformation of enterprises has become a major development trend.

In addition, the country has been committed to promoting the development of innovation and technology in the Greater Bay Area for many years, which has brought unlimited opportunities to the Greater Bay Area, attracting many domestic and multinational companies to actively expand their business to the Greater Bay Area, hoping to seize golden business opportunities.

To gain a firm foothold in the huge Greater Bay Area market, digital transformation of enterprises is one of the necessary conditions. In order to meet the ever-growing business needs of enterprises, HKT has already made preparations to accelerate the digital transformation of enterprises with innovative technologies. Provide a series of diversified digital solutions, successfully help all walks of life to promote digital transformation, improve business operation efficiency, and increase market share.


HKT's strong network covers 9+2 cities in the Greater Bay Area, and has set up branches in core cities to provide 24/7 service and technical support in Hong Kong and the Mainland, helping enterprises connect with the world at any time and seize business opportunities.

As the first Hong Kong service provider to be awarded the "SD-WAN + Cloud-Network Integration Excellent Service Award" by the China Academy of Information and Communications Technology (CAICT), a scientific research institution directly under the Ministry of Industry and Information Technology (MIIT), HKT provides SD-WAN services The performance is particularly outstanding, and has obtained SD-WAN Ready 1.0 and 2.0 certification, which proves that HKT's SD-WAN solution complies with the latest SD-WAN standards and technical regulations in the Mainland, and network security is guaranteed.

SD-WAN is a new network technology combined with cloud technology, which can greatly simplify network deployment and reduce operating costs.

The SD-WAN hosting service solution provided by HKT is compatible with 5G networks, ensuring the interconnection between the corporate headquarters, different branches and the cloud, and the service is reliable and scalable.

With Managed Secure Access Service Edge service (Managed SASE), HKT's entire service framework is based on the cloud, which can seamlessly integrate additional network security capabilities, provide end-to-end protection, and enhance enterprise network security.

SD-WAN Solution Helps Chow Tai Fook Jewelery Group Expand Rapidly

HKT has rich experience in enterprise network project planning and has successfully helped many enterprises accelerate digital transformation in the Greater Bay Area.

Taking the SD-WAN solution as an example, Chow Tai Fook Jewelery Group uses cloud technology for smart retail applications, so it urgently needs to improve the network architecture to support the plan. Hong Kong Telecom designed an exclusive SD-WAN solution for this purpose. The entire plan covers the group's 6,000 in the Mainland Multiple branches, including first-tier to sixth-tier cities.

In addition, HKT has also developed a mobile application to employ and manage more than 1,000 engineering personnel to ensure that SD-WAN services can be deployed and quickly installed in a short period of time.

During the entire project implementation period, HKT broke a number of group records, including completing the installation of SD-WAN networks in more than 100 branches within one day, conducting emergency commissioning for branches within 12 hours, and increasing the bandwidth network of branches to the previous More than 10 times.

HKT provides a series of diversified comprehensive solutions for different enterprises, and has successfully helped many enterprises accelerate their digital transformation in the Greater Bay Area.

Contact Center as a Service Improves Service Levels

The insurance sales industry has an increasing demand for real-time customer support services. Based on its rich communication experience, HKT provides FWD Insurance with a Contact Center as a Service (CCaaS) solution to ensure that insurance sales staff can call the support hotline. Query sales information, allowing sales staff to quickly respond to customer inquiries, maintaining FWD's professional image, while improving service levels and enjoying higher cost-effectiveness.

In addition, the CCaaS service is scalable, and can keep pace with business growth at any time.

HKT's ultra-fast Internet service is stable and well-recognized, allowing FWD Hong Kong's customer service officers to access the required data across borders remains stable and efficient.

In addition, HKT's Enterprise Managed Service (EMS) provides one-stop service support, such as account password management and real-time monitoring of application status, to ensure the smooth implementation of CCaaS services by FWD Insurance Hong Kong.

Zhang Yongquan, Chief Technology and Operations Director of FWD Hong Kong and Macau, said: "Insurance sales are very focused on providing customers with professional knowledge, so we must let insurance agents and brokers always get the latest information on products and industries. I am very happy that the solution allows them to achieve more The high level of service has greatly improved customer satisfaction.”

Optimal Network for Digital Transformation

In order to cooperate with Bank of East Asia's business expansion in the Greater Bay Area and Mainland China, Hong Kong Telecom provided Bank of East Asia with an enterprise virtual private network solution (Multiprotocol Label Switching, MPLS). The service scope covers the main offices in Shenzhen, Shanghai and Guangzhou, ensuring All branches can communicate unimpeded no matter they are in different cities in China or Hong Kong.

HKT and BEA will continue to explore other innovative digital solutions, hoping to use emerging technologies to help BEA successfully carry out digital transformation in Hong Kong, the Greater Bay Area and other cities in China.

Wang Huixian, General Manager and Head of Technology and Productivity Promotion Department of Bank of East Asia, said: "The new network architecture allows subsidiaries scattered in different places to achieve higher network connection efficiency. We look forward to continuing to explore more digital projects with Hongkong Telecom to accelerate Deploy and further expand business in the Greater Bay Area.”

Mr. Chen Jixin, Managing Director of HKT's commercial customer business, said that he will continue to use emerging technologies to provide diversified and innovative digital solutions to help companies successfully achieve digital transformation in the Greater Bay Area.

Establishing good partnerships with different companies is a major advantage of HKT. Mr. Chen Jixin, Managing Director of HKT's commercial customer business, said: "We have established good partnerships with Chow Tai Fook Jewelery Group, FWD Group and Bank of East Asia. Through With our comprehensive Enterprise Managed Service (EMS) and different integrated solutions, we have successfully relieved the burden of customer service and IT resources for these enterprises, simplified the operation process, and allowed them to focus more on developing their business.” Mr. Chen continued Said: "Customer trust is always our biggest motivation. We will continue to provide diversified and innovative digital solutions using emerging technologies such as artificial intelligence, cloud, network security and Internet of Things to help enterprises successfully achieve digital transformation in the Greater Bay Area. "

(Information and photos provided by customers)

Source: hk1

All news articles on 2022-11-16

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