Standard Chartered Cathay Pacific MasterCard (formerly Standard Chartered Asia Miles MasterCard) has a large number of customer fraud incidents. Today (7th) "Hong Kong 01" received complaints from at least 6 sufferers. They all said that in the past few days, their credit cards have been stolen I paid the bill, but no one answered the hotline to intercept the card.
In response to inquiries, Standard Chartered Bank stated that it has recently discovered an upward trend in related transactions, and has immediately strengthened relevant monitoring systems and customer protection measures.
Standard Chartered reminds customers that if they find unauthorized transactions, they can immediately block the credit card through online banking or SC Mobile.
Standard Chartered: Recently found that there is an upward trend in stolen transactions
Standard Chartered Bank stated that the bank has always had a system and mechanism to monitor suspicious credit cards. Recently, it has found that related transactions are on the rise. Therefore, the bank has immediately strengthened relevant monitoring in addition to sending reminders to cardholders for transactions that do not require the presentation of credit cards. system and measures to protect customers.
Standard Chartered also reminds that if customers find unauthorized transactions, they can immediately block the credit card through online banking or SC Mobile, and submit a dispute request for credit card transactions within one month. The bank will contact the customer to follow up and proceed according to the mechanism investigation.
If it is determined that the transaction is not authorized by the cardholder, the cardholder shall not be liable.
In addition, Standard Chartered said that customers may have to wait for a long time to call the service hotline, and apologized to the affected customers.
Asia Miles Standard Chartered card customers were suspected of being stolen. Sufferers called the hotline many times but failed or called the police for help. Standard Chartered credit card users were caught in a large number of fraudulent transactions 19 times!
The suffering master calls extremely hard and no one listens