Passengers horrified by Condor flight with Smart Lynx - "Something like that shouldn't be the claim"
Created: 2022-12-16, 4:28 p.m
By: Niklas Hecht
Smarty Lynx flies to various destinations around the world for Condor from Frankfurt Airport.
The passengers on a flight to Punta Cana were anything but enthusiastic.
Frankfurt - Flying is generally considered to be a comfortable form of travel.
On long-haul routes, meals, screens and (relatively) comfortable seats are all part of the standard package, even in economy class.
The indignation of the passengers of a Condor flight on December 11 from Frankfurt to the Dominican Republic was therefore great when they found that the seats in business class could not be adjusted and that there were no screens on the plane to watch films .
The industry portal aerotelegraph.com
had first reported on the complaints of the passengers
.
Condor flight with Smart Lynx: The plane is said to have been at Frankfurt Airport for more than two hours
According to this, the start of the holiday plane of the Latvian charter airline Smart Lynx, which operates two planes for Condor, was problematic.
The plane stood at Frankfurt Airport for more than two hours before it took off towards Punta Cana, reports fnp.de.
In addition to the lack of comfort and entertainment, communication with the cabin crew apparently turned out to be another problem on board.
Two travelers told
aerotelegraph.com
that flight attendants had difficulty communicating with passengers as well as with each other.
"What would happen in an emergency if no one understood anyone?" asked one of the travelers, according to the industry portal.
In a statement, Smart Lynx tried to dispel doubts about the quality of its flights.
A repair of the seats in the business class is already planned, said the company
aerotelegraph.com
.
The airline would save on the screens, since many passengers would have their own devices for entertainment purposes with them anyway.
In return, the charter airline can offer the tickets at lower prices.
One of the two Smart Lynx jets that fly for Condor.
© Smart Lynx
Frankfurt Airport: Smart Lynx also flies to New York and Toronto for Condor
In addition, according to Smart Lynx, each of their crew members has a valid English certificate "that prepares them to deal with medical emergencies in a common language".
Nevertheless, problems can always arise, especially on new routes, which will be rectified as soon as possible.
A devastating verdict on the trip to the Dominican Republic came to
aerotelegraph.com
, according to an experienced passenger: "I've been a frequent flyer for 35 years and know many airlines," said the business class passenger.
"But something like that shouldn't be and shouldn't be the demand for holiday airlines."
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In a statement, Condor regretted the complaints of the passengers.
Together with Smart Lynx, everything is done to offer a pleasant flight experience.
In addition to the flight to Punta Cana, Smart Lynx also flies to New York and Toronto for Condor from Frankfurt.
According to Condor, passengers would be "proactively informed" about the deployment of the Latvian partner.
(near)
The passengers of a Lufthansa plane were also horrified: On the way to Frankfurt Airport, there were problems during the flight.
The crew canceled the flight.