Sometimes more than an hour and a half waiting.
Bikoropa branch (photo: Yehats)
Soldiers and parents have been criticizing in recent times the treatment and frustration as a result of the quality of medical service they receive in the IDF and at busy "Bikuropa" branches such as Haifa, Be'er Sheva, Nahariya, etc. A parent of two soldiers in regular service, noted that "the long lines on weekends are enormous - even if 50% of the soldiers come to receive benefits and their appeal is not justified. In my opinion, the army must manage the issue differently."
The parent also noted that the combination of families with children and soldiers in clinics frustrates both sides, and even added that about a week ago he "spent" about two hours at the Bikoropa branch in Nahariya, is too small to accommodate all the patients. The parent explained that he also understands the side of the clinic staff. "I really felt sorry for the clerks who had to stand in front of dozens of angry soldiers, it just can't work like that." About two and three hours at Bikoropa clinics.
You no longer need to go to the branch - there is an application.
A soldier at the Bikoroufa branch (photo: Walla! NEWS system, IDF spokesman)
Officials in the IDF, who are involved in the medical services, did not cancel the audit of the soldiers and parents. According to them, there are problems - but they are being dealt with. There are steps that are taken if reports are received of a wait of more than an hour, in which case, the network is fined. "According to the tender, I check time The wait is according to the average that day," said a military official from the Medical Corps. "But if you arrived early and left within 10 minutes, it lowers the average and if you arrived like everyone else at a busy time, you wait a long time.
But I cannot fine the vendor because they wait in line." The source also said that "there are usually two or three branches where the lines exceed 60 on Monday through Thursday and 90 minutes on Saturday through Sunday, some people wait longer.
December was the worst month, but compared to the previous year there is an improvement."
According to the source, the medical corps analyzed the loads, and therefore a series of measures were decided, including the opening of Bikoropa branches on Saturday morning, in order to reduce the load during the evening, the Hadera and Modi'in branches moved from a small branch to a larger one to accommodate more doctors, and soon there will be more branches moving to larger buildings .
"We put up an application for setting queues to see where there are loads," he said.
"It will be said to the credit of the doctor that they did us a favor, because it was not in the original tender. There are 1,000 soldiers a day who contact the app. Some of them who are mildly ill receive Gimel, two, and others go to talk to a brother or a military doctor. This solves the problem for two-thirds of them from afar".
In the coming weeks, the Ministry of Defense is scheduled to publish a new tender for medical services for IDF soldiers, and the Medical Corps insisted that emphasis be given to a different layout of branches in busy areas, examination of waiting times, a large staff size, a combination of specialist doctors, X-ray machines and more.
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The response of the IDF spokesman and a medical examiner
An IDF spokesperson stated: "The IDF attaches great importance to the quality of the medical care provided to its service members, and adheres to a professional and comprehensive service standard.
The issue of the workload at the doctor's office is recognized and addressed. In the past year, the IDF has devoted a lot of effort to improving the medical care provided to its service members.
Among other things, it was decided to open certain branches of Bikoropa to receive soldiers on Saturday morning in order to ease the rush at the end of the Sabbath.
Also, an emergency medical center will be opened through an app, through which soldiers can receive up to two Gimels if necessary without physically going to the doctor.
In addition, an application was opened for the waiters to make appointments at the doctor's office with the aim of reducing waiting times.
Moreover, in the last few weeks, deviations of approximately 4-8 minutes beyond the set waiting time have been measured at the branches in question.
The IDF conducts a controlled inspection of the waiting times for medical treatment at the hospital in accordance with the tender conditions defined."
The "Bikurofa" chain responded: "Bikurofa invests its best efforts in order to provide the IDF soldiers with the fastest and best service.
As evidence of this, a queue scheduling system was launched in coordination with the IDF, which helps to reduce congestion. In addition, the hours of operation at the central hubs were extended. Bikoropa strictly examines every complaint by IDF soldiers regarding the network personnel and acts strictly accordingly.
The Bikorofa chain will continue to treat IDF soldiers with dedication, love and great appreciation."
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