Travel group bought the wrong ticket: MVV inspector tough!
240 euros penalty
Created: 01/16/2023, 05:50
By: Andrea Stinglwagner
No mercy for the four S-Bahn customers who chose the wrong fare zone.
How easy it is to get caught up in the MVV and Bahn ticket system - and how expensive that can be!
This shows the story of a couple who are visiting Bavaria.
Munich – Because they bought the wrong ticket and paid 2.40 euros too little, they now have to pay a fine of 240 euros – a hundredfold!
And the railway knows no mercy.
MVV inspector calculates a fine of 240 euros, Bahn rejects objection
Lena M. and her husband Bastian came from Lübeck last week to visit their aunt Ursula and uncle Hubertus M. (76 and 82) in Fürstenfeldbruck.
On Thursday (January 12) they wanted to take the S-Bahn from Buchenau to Munich.
"We wanted to visit the Valentin Karlstadt-Musäum and the Residenz." At the ticket machine, Lena and Bastian M. asked which zone they were in and saw on the map that it was Ring 3.
That's why they chose a group day ticket with the "3" - believing that it also includes zones 1 and 2.
"Uncle and aunt don't often take the train, and we are familiar with the system of the Hamburger Verkehrsverbund, where you can buy three rings with the 3, so you can drive around in this area including the core area."
Control in Munich S-Bahn: "You ride black"
Tourists at the ticket machine.
The confusion is often great.
© Marcus sleep
From the Puchheim station, a ticket inspector went through the train.
And he immediately told them: "You're driving fare dodgers." Shocked, the 82-year-old asked if they could buy the correct ticket or get off at the next station to buy an additional ticket.
But the inspector would not be softened.
"You can lodge an objection with the railways within two weeks," he said and handed them a note: they have to pay 60 euros per person... The group of four bought another real ticket for 19.40 euros.
They later tried to appeal against the penalty – but it was rejected.
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Bahn spokesman: "A question of fairness to treat all passengers equally"
A spokesman for Deutsche Bahn says that in principle he can well understand that a subsequent fare collection is uncomfortable for those affected.
And of course there isn't always bad intent behind the journey with the wrong ticket.
But: “The subsequent fare collection is justified in the present case, since the passengers could not show a valid ticket.
In such cases, it is also a question of fairness towards our customers to treat all passengers equally.”
In principle, everyone needs a valid ticket for the respective journey.
A look at Hamburg does not help: the tariff systems of the transport associations in Germany differ from each other.
That's why the train provides information on site about the MVV tariffs: "There are notices at all stations that provide information in a table about the prices of the respective zones.
The fare zones are also marked in color on the posted route network maps.
In addition, the associated zone is listed next to each train station.”
Those affected are angry with the train
The railway spokesman emphasizes that this knowledge is not necessary for buying tickets at S-Bahn stations.
Because all machines would automatically calculate the required zones: Anyone who enters their destination can have tickets with the correct number of zones displayed.
The train apps (such as DB Navigator) also determined the zones automatically after entering the start and destination.
Bastian M. is still angry: "It would be appropriate if Bahn and MVV documented the goodwill and forbearance with passengers that they themselves demand from their customers every day - due to delays, failures and other problems."
Bahn managers as fare dodgers
Ralf Gernhold, technical director at the DB sales center based in Frankfurt, also got lost in the Munich tariff jungle.
The first time he was traveling with the MVV in Munich, he bought a ticket, but apparently the wrong one.
He promptly groped into a check: 60 euros fine for fare evasion!
He was able to make it credible that he "didn't have illegal intentions" to dodge fare.
After all, he had punched correctly - albeit for an incorrect zone.
Consequence: He also had to pay 60 euros.