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Do Not Call Registration: how to write down your number to stop receiving commercial offers

2023-01-17T09:27:58.398Z


An online procedure allows you to request that landlines and mobiles remain safe from teleshopping calls and messages. Step by step guide.


Many people find  it

annoying and invasive

 when companies contact them by phone to offer products and services they don't need.

Especially when this happens

frequently

and

insistently

.

Sometimes they are

WhatsApp or SMS

messages .

On other occasions 

 , those who arrive at any time and at

inopportune

moments such as a nap, a work meeting and many others are

called .

What not everyone knows is that, by carrying out a

simple and online process

, the "bombardment" of commercial proposals

can end

.

Or at least be reduced a lot, both in fixed lines and in mobiles of which each one is the owner or authorized user.

The key is to

write down each

of these telephone numbers in an official database known as 

the Do Not Call Registry

, so that they

are "armored"

against telemarketing contacts.

Before, sellers were more focused on landlines, now they are turning to cell phones in search of new customers.

Photo: Shutterstock.

What is the Do Not Call Registry and how does it work?

It is a nationwide

"black list"

, created in 2014 by Law 26,951, which gathers the telephone numbers of all the people in the country who

do not want to be contacted

by companies.

The Registry "is intended to

protect

the owners or authorized users of telephone services, in any of its modalities, from the

abuse of the contact procedure, advertising, offer, sale and gift of

unsolicited

goods or services

", defines the rule.

All fixed and mobile telephone users in the country have the right to add

all or some of their lines to this registry

free of charge.

Step by step, how to register a line in the Do Not Call Registry

1st.

Enter the site nollame.aaip.gob.ar.

2nd.

Choose the option "

Register a line

" and then "Login".

The Do Not Call Registry gathers the numbers of all the people who do not wish to be contacted by the companies.

Image: Capture.

3rd.

Enter the

ID

number with your procedure number.

4th.

Fill out the

online form detailing the number of lines to register, the number of each one and an email address. 


5th.

Finally, click on "

Save

" to complete the process: the numbers

will be registered

in the Registry

immediately

.

The user does not receive any registration confirmation on his phone, but the inclusion can be verified at any time on the same website, through the "

Check your lines

" option.


To add a line to the Do Not Call Registry, you must fill out an online form.

Image: Capture.

How long does it take for the inclusion of the number in the registry to take effect?

Once the line is included in the Do Not Call, all companies in the country that work with telesales and telephone marketing have the

obligation

to stop contacting that number in

a maximum of 30 days

.

The ban includes communications by all possible means: from calls to text messages (

SMS

) and contacts via

WhatsApp

,

Telegram

and other instant messaging apps.

What to do if companies keep calling?

If the hotline has been

in the Do Not Call Registry

for more than 31 calendar days and contacts continue to be received from companies to

advertise, offer, sell or give away

unsolicited

goods or services

, the affected person may already report the offenders.

For that, the first thing will be to write down all the possible details, including the

screenshots

that can serve as proof.

The key data to retain are: from 

what number

they communicated (if it was visible), on behalf of

what company

, with what offer, what day and

what time

exactly. 

Finally, you will have to enter the official website

nollame.aaip.gob.ar

 to report the breach.

For this it is necessary to go to "

Make a complaint

", fill out a form with all the details of the episode and then confirm the claim through a link that arrives by email.

The form to report companies that continue to contact the lines included in the Do Not Call Registry.

Image: Capture.

What spam calls will still be able to legally come through?

"Registration in the National Do Not Call Registry will stop

most

advertising calls, but

not all

," the official site warns.

The reason is that, beyond the possible offenders, there is a series of calls and messages that

the law left excepted

: they are valid communications and therefore it is not possible to denounce them.

These are the following:

-Public good campaigns

.

They are those whose objective is education and social mobilization around programs, themes or important social problems.

They can call the Registry numbers, unless the campaign is just an excuse for commercial purposes.

-Electoral campaigns

.

They are those carried out by political parties prior to the elections, as provided by the National Electoral Code. 

-Opinion surveys

.

Those who carry them out are not covered by the Do Not Call National Registry, unless they are used directly or indirectly for a commercial purpose.

-Emergency calls

.

They are those that seek to guarantee the health and safety of the population in situations of exceptional danger.

The law excepted the calls for surveys and electoral campaigns.

Photo: File.

Finally, despite being in the Do Not Call Registry, registered users can legally continue to receive calls and messages with offers and commercial proposals from all those companies with which they have a

current contractual relationship

.

For example, the company that currently insures the vehicle or the one that provides the internet or home monitored alarm service.

According to the provisions, these companies can be contacted.

But this applies as long as the calls or messages refer

to the product or service purchased

, and are made during "

reasonable hours

".

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Source: clarin

All news articles on 2023-01-17

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