In recent years, online frauds have been rampant. In the first three quarters of last year, the number of online shopping frauds reached 6,050. DAB Legislative Council member Chen Hengpin said on a radio program today (24th) that in the past there were seafood scams online. Some people bought seafood in online stores. I did receive seafood, and the quality was good, but after someone placed an order, the online shop disappeared. As a result, the public had nowhere to complain, and each person lost about 1,000 to 2,000 yuan.
Chen Hengbin pointed out that many citizens shop online not necessarily because they are greedy, but because they see good reviews from merchants and think it is more convenient to shop online.
He suggested that citizens conduct transactions on reliable platforms that will supervise merchants. For example, JD.com and Taobao will review merchants, and will only transfer money to merchants after the transaction is successful, and will also assist in handling disputes.
He said that Hong Kong people currently shop online mainly through social media such as WhatsApp, Facebook, and Instagram, but the relevant platforms are not supervised and lack protection. He urged citizens to be careful when shopping online on social media.
He suggested introducing a licensing system and requiring online businesses to apply for licenses to protect consumers.
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