A South Korean tourist who came to Hong Kong for tourism, while staying at the Charterhouse Hotel in Causeway Bay, suffered a severe water leak from the ceiling of the room. Later, he posted on social platforms that the hotel did not mention any refunds.
Lee View Hotel replied today (26th) that because the situation was very urgent at the time and they were busy arranging guests to ensure their safety, they did not immediately request a refund for compensation. Later, they have contacted the guest and they can buy clothes nearby, and they will send the receipt to the hotel Reimbursement, and emphasized that the hotel has immediately changed rooms for all affected guests, and has also arranged refunds.
The passenger also posted on the social platform this afternoon, saying that the hotel has reimbursed her for the cost of renting the room and will compensate for the damaged items in this incident. I am very happy to solve the problem before leaving Hong Kong, "Thank you hong kong friends (Thank you Hong Kong friends)".
A Korean tourist surnamed "Park (transliteration: Park)" traveled to Hong Kong and stayed at the Charterhouse Hotel in Causeway Bay.
She posted a post on Twitter yesterday (25th) afternoon, and uploaded a video about 6 seconds long. The video showed that in a hotel room, there was a serious water leak at the location of the ceiling light bulb, like a waterfall. The bed was also wet, and the ground was flooded. There are hotel slippers floating on the "water surface", just like the performance scene of "The House of Dancing Water".
Ms. Park tweeted that the staff had handed her an umbrella so she could go back to her room to "save" her travel passport and other items.
She also mentioned that the staff did not mention any refunds, and said that the compensation may take several months to process, and described "Hong Kong never disappoints (Hong Kong never disappoints)" in her post.
After the incident, Ms. Park immediately moved to another hotel.
Korean tourists: return of rental and compensation items
As of this afternoon, Ms. Park tweeted that the hotel has reimbursed her for renting the room and will compensate for the damaged items in this incident.
She mentioned in the article that the hotel said it was because of a broken water pipe directly above her room, which caused a "flood". She continued to say that she was happy to solve the problem before leaving Hong Kong, and said at the end of the article, "Thank you hong kong friends (Thank you Hong Kong) friend)".
Hotel: No refund due to emergency
Lee View Hotel replied today (26th) that a water pipe burst suddenly on the 3rd floor of the hotel yesterday and leaked water to the rooms on the 2nd floor, which affected the guests on the 2nd floor.
The hotel stated that because it was very urgent at the time and was busy arranging guests to ensure their safety, it did not immediately request a refund or compensation.
Some guests' clothes were soaked. The hotel said that it had contacted the guests and could buy clothes nearby and reimburse the hotel with the receipt.
Li Jing Hotel emphasized that it has changed rooms for all affected guests immediately, and has also arranged refunds.
Lee View Hotel also posted a post on its social platform page, apologizing to the affected guests, and promised to make every effort to provide a comfortable and safe living environment for hotel guests in the future.
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