The Telford Plaza car park managed by MTR experienced a self-deposit transfer payment error today (28th). Some tenants told "Hong Kong 01" that their account was debited by MTR yesterday (27th) by $340,000, which is 100 of the normal rent. times, the account was overdrawn because of this, dissatisfied that "it seems to have won several hundred thousand people", and worried that the incident would affect the credit record.
Standard Chartered Bank, which is responsible for the deduction, said that it is understanding with the relevant customers and will correct it as soon as possible, and apologized for the incident.
Mr. W, a tenant of the Telford Plaza car park, told Hong Kong 01 that his account was deducted $340,000 by the MTR this month.
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Mr. W (pseudonym), a tenant of the Telford Plaza parking lot, told "Hong Kong 01" that he has rented the parking space for about 10 years. In the past, he used the automatic transfer deduction to pay the bills without incident. However, he suddenly received a bank text message this morning, stating that he The account was overdrawn by more than $290,000. After inspection, it was found that the account was deducted by MTR CORP LIMITED and Standard Chartered Bank yesterday by $340,000, which is 100 times the normal rent of $3,400.
Mr. W then called the Telford parking lot to find out. Later, a staff member called back and said that he was aware of the transfer error and was inquiring about the situation with the affected tenants one by one. However, he had to wait until next Monday, and the relevant staff would check with the bank and follow up.
Mr. W also asked HSBC to inquire. The staff pointed out that the account will accumulate interest every day, and suggested that he "if he has money, he should buy the number first." However, Mr. W said that he did not miss the incident. The MTR should be responsible for the money.”
Mr. W felt disturbed by the incident. He felt that there was no way to complain now, and he was worried that the incident would affect his credit record.
Standard Chartered: Will fix it as soon as possible to apologize for the incident
A spokesman for Standard Chartered said that the bank received a notice from MTR, a corporate customer, that there was an error in the deducted amount of the monthly parking fee paid by a small number of customers through the bank's automatic transfer system yesterday. Make corrections.
The bank apologizes for the inconvenience caused to customers.
The MTR replied that it received an inquiry from individual car park monthly rental customers. There was an error in the amount when paying the monthly fee via bank automatic transfer this month. It has immediately launched an investigation to find out the reason and contacted the relevant bank to follow up the situation, so as to arrange the relevant refund as soon as possible. matter.