Fruits and vegetables of all kinds and colors.
In greengrocers there is usually everything to choose from.
What is often missing is something as basic as
, which appear only on part of the products or
do not exist
at all .
The buyer, then, will be forced to
ask how much
each thing costs.
And he will have good reason to suspect that they do not really handle unique prices, but rather that the seller changes the values depending on who consults them.
Or as it is usually said,
"according to the face"
of each client.
Actually, there are rules that
prohibit doing that
Non- transparent weigh
, among other traps that make you spend more,
are also completely illegal .
And yet, in a sector with high informality like this, they keep happening.
, in the City of Buenos Aires,
of the infringement reports issued by the Consumer Defense inspectors for
unfair commercial practices
went to greengrocers.
And so far in
that proportion has
grown to 31% , according to data from the organization that
What are the
of neighbors when they go to the grocery store and how should they be fulfilled?
Here is a guide with the
rules to remember and claim.
Consumer Defense Inspectors in greengrocers.
1. All prices, always in view
In the City,
local law 4,827
obliges all businesses to
display their prices
"in a clear, visible, horizontal, and legible manner," either on each product or through listings.
no case will
consumers be prevented from accessing the prices
, prior to the purchase decision," the rule orders, leaving no room for doubt.
2. All prices, per kilo or unit
In addition, in the specific case of businesses such as greengrocers and butcher shops, the same law requires that there be "
prominent and visible
" signage stating "
the prices per sale unit
" of each type of product.
In general, this implies that the
value per kilo
be included , and not just a fancy formula such as "
three kilos for $600
" that fails to clarify how much they charge for carrying only one kilo.
On the other hand, if today a kilo of cherries is at $2,000, this should be reported instead of only indicating that 500 grams are worth $1,000 or that a quarter kilo is at $500, as they usually do to make the
price appear lower
"Beyond the fact that the greengrocers display
prices , the price per unit of measure must also be included, since the consumer has the
right to know
it ," confirms
, responsible for the City's Consumer Defense Inspections. .
"The measure should be the
, for example, when they offer tangerines. Or the
, in the case of a package of chard," he graphically.
In addition to highlighting offers, traders should always clarify prices per kilo.
Photo: Luciano Thieberger.
3. The balance, electronic and precise
Another situation that gives rise to abuse is the use of poor weighing tools, sometimes analogue, without
What is crowned when only the greengrocer has
what the scale marks.
Far from this, what Law 4,827 and the City's Enabling Code indicate is that for those who sell products by weight it is "mandatory to use
" with "verification seal."
Devices that must also be "in
4. For each product, a detailed ticket
In turn, the same regulations order that the scales always "
tickets ", which must include at least the name of the product, the
price per kilo
, the registered
to be paid, plus the date and time of issuance.
"It is very important that the greengrocers
with the issuance of this ticket, beyond the fiscal ticket," they highlight from the Secretariat of Citizen Attention and Community Management of Buenos Aires, which has the Consumer Defense entity under its orbit.
In the event of an infraction, the neighbors can file a complaint and the Consumer Protection Agency comes to inspect it.
5. Accept card, mandatory and without surcharge
Finally, although many greengrocers warn that they only accept
, the truth is that the consumer has the right to use electronic means of payment.
From the Federal Administration of Public Revenues (AFIP) they remember that it is
for businesses to
cards, non-bank prepaid cards or other equivalent means.
In addition, in Consumer Defense they clarify that the premises must charge the
regardless of whether the client pays in cash, with debit or with credit in a fee.
The use of plastics
cannot imply surcharges
How to claim if the rights are not fulfilled?
Residents of the City of Buenos Aires can report non-compliance from the
mobile application or from the Consumer Defense website.
After the neighbor's report, as they promise, the inspectors from the Commercial Loyalty area will go to the premises in
less than 72 hours
verify the infraction
, draw up a record and intimidate those responsible to comply, which will be verified in a subsequent visit. .
On the other hand, if a local has already made undue charges and refuses to return the money, or compensation is sought, a complaint can be made before the agency to go to
Finally, if the problem is that they do not accept card payments or that they impose surcharges, this can also be reported
to the AFIP
from the website afip.gob.ar/denuncias.
Restaurants and bars: 8 customer rights that are not always respected and how to complain
Collective: the 8 basic passenger rights and how to enforce them
They are already liquidating summer clothes with 60% discounts: what is achieved and how to avoid traps
Do Not Call Registration: how to write down your number to stop receiving commercial offers
VTV 2023 in Capital: when is your turn, how much does it cost and what is needed to pass
Reusable bottles: the 6 common mistakes that make you drink contaminated water