Two Pôle emploi unions, the SNU-FSU and FO, have triggered a right of alert at the national level for "
serious and imminent danger
" concerning the safety of agents, the management taking note on Friday while not noting an increase "
sudden
” incidents.
“
The management of Pôle emploi has not taken the measure of the danger which permanently weighs on the agents, in particular since the murder, in January 2021, of an employee in Valence
”, write in a press release the SNU Pôle emploi and FO , respectively second and third unions of the public operator.
Among "
the causes of the danger
" identified for agents in contact with users, they list the "
lack of assessment of the impacts of the unemployment insurance reform on job seekers
", the "
distancing of users
", the "
design and organization of reception
" or even the "
excessive workload of agents
".
The CFDT, the public operator's leading union, was not associated with this right to alert, which it considers "
preventive
", indicated its representative Catherine Laumont, adding that it would not "
deny the rise in tension in the receptions and the risk of tensions to come with regard to the reduction in the duration
of unemployment compensation.
“the safety of agents and users is a priority”
For its part, the management of Pôle emploi underlined to AFP that after the tragedy in Valence (Drôme), it "
encouraged all the agents to make declarations of reports for each incident (incivility, verbal aggression, etc...) and remains very attentive to their developments
".
“
However, we do not note a sudden increase and specificity of Pôle emploi but a societal context with more and more incivility and aggression, in particular in public services
”, continues Pôle emploi.
The operator adds to take note of the right to alert, provided for by article L.2312-60 of the Labor Code, ensuring that it will, "
in compliance with legal procedures, carry out an investigation
" with the people who have triggered the alert "
even if we do not share the vision of these trade unions
".
He stresses that “
the safety of agents and users is a priority
” and ensures that measures are put in place “
as part of a global strategy
”.
Read alsoPôle emploi: unions are concerned about the safety of agents
Pôle emploi cites in particular "
the protection of sites with the reinforcement of safety equipment, the generalization of video protection in agencies and the development of alert tools
", so that agents report "
urgent situations
", or the “
training of employees in de-escalation and management of tensions
”.
