The epidemic has been raging for three years. Today (18th) in the Hong Kong and Taiwan program "Hong Kong Family Letter", Chen Jinrong, chairman of the Consumer Council, specifically mentioned the surge in complaints about takeaway food and online shopping. Contact method.
As for the returning citizens who are planning to travel abroad, he also appealed to "don't be robbed by bad people". Pay attention to the four arrangements of postponement, rescheduling, cancellation and refund.
The recently released "Top 10 Consumer News in the Year of the Tiger" list tops the plastic bag levy. He promised that the Consumer Council will continue to share tips on sustainable consumption.
▼Consumer Council held an annual summary meeting on February 6▼
1/3 of restaurant and entertainment service complaints are related to takeaway orders
Chen Jinrong said that the fifth wave of the epidemic last year was fierce, and there were unprecedented consumption problems. He believes that consumption patterns have changed under the new normal.
For example, last year the Consumer Council received the most complaints about restaurants and entertainment services, with more than 3,000 complaints, one-third of which were related to ordering takeaway food.
He also mentioned that as the epidemic eased, some restaurants launched new gimmicks to grab business, but failed to communicate clearly with consumers.
For example, a hotpot restaurant offers a discount for the elderly, which is 50 yuan cheaper than that for adults. However, the number of discounts is limited. The complainant and other seniors who are traveling with him can only enjoy the senior discount once, so pay attention to the terms and conditions.
Chan Kam Wing, Chairman of the Consumer Council.
(Photo by Xia Jialang)
Chen also pointed out that under the epidemic, the development of online shopping in Hong Kong has accelerated, and related complaints have also increased by more than 70%, with more than 10,000 cases.
Since online shopping involves logistics arrangements and product quality, he appealed to the public to choose a reputable platform and pay attention to the terms and conditions and contact methods.
"It's better to have the address and contact number."
Check the postponement, rescheduling, cancellation and refund arrangements before buying a ticket
After returning to normal, citizens will prepare to travel abroad. Chen urged "don't be too impatient". When booking air tickets, hotels and transportation, you must read the terms and conditions carefully, especially the arrangements for postponement, rescheduling, cancellation and refund.
He believes that the current citizens are obsessed with robbing air tickets, but they must consider their needs pragmatically, "As a smart consumer, remember not to be robbed by others."
▼Candidate list for the top ten consumer news elections in the Year of the Tiger▼
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The "Top 10 Consumer News in the Year of the Tiger" organized by the Consumer Council is that the levy on plastic bags has increased to one yuan, which proves that it occupies the most important seat in the hearts of the citizens, and the importance of sustainable consumption is increasing day by day.
He promised that the Consumer Council will continue to share sustainable consumption tips and practice green living together, "to create a better Hong Kong for the next generation, my first grandson."
He also expressed his gratitude for the "Approved Rapid Antigen Test Kit List Finder" launched by the Consumer Council last year. He pointed out that the demand for the fifth wave of rapid test kits increased at that time, and various brands emerged on the market.
The Consumer Council developed the search engine in just 10 days, covering the approved lists in Hong Kong, the Mainland, Europe and the United States.
The search engine was recently voted as "Top Ten Consumer News in the Year of the Tiger" and "Most Liked News".
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