The Limited Times

Now you can see non-English news...

American Airlines ensures families can sit together on new customer service plan


American Airlines will ensure that children are seated next to an accompanying adult, according to an update to the airline's customer service plan.

Viva Air passengers upset by the suspension of flights and without answers 3:17

(CNN) --

American Airlines will ensure that children are seated next to an accompanying adult, according to an update to the airline's customer service plan.

It is the latest response by airlines to requests for better family seating policies.

The move comes alongside a Department of Transportation announcement of a family seating "dashboard" it plans to release next week "to show which airlines guarantee families can sit together for free," Secretary Pete Buttigieg said on Twitter. on Tuesday.

Buttigieg thanked American Airlines for being the first US carrier to add a family seat guarantee to its customer service plan, which he updated Tuesday.

  • United Airlines Introduces New Family Seating Policy

There are conditions to the American warranty, which apply to children under 14 years of age.

They include the requirement that everyone in the group be on the same reservation, that adjacent seats be available in the same class of service at the time of booking, and that the original flight not be changed to a smaller aircraft, among others.


Full details are available in the airline's customer service plan.

Last week, United Airlines announced a revision to its family seating policy that would help ensure that families with children 12 and under sit together free of charge.

The application for free family seats

US airline customers have long complained about seats that separate young children from their parents on flights and the extra costs associated with purchasing seats to sit next to each other.

President Joe Biden addressed the government's efforts to reduce such fees in his State of the Union address this month, touting a Junk Fee Prevention Act that would also affect resort fees and ticket fees. for concerts, among others.

“Baggage fees are bad enough: You can't treat your child like a piece of luggage,” Biden said in the speech.

A July 2022 notice from the Department of Transportation asked US airlines to make children sit next to available accompanying adults at no additional cost.

  • Why reclining seats are about to disappear from airplanes

Delta Air Lines said last week that it "does not charge family seating fees and regardless of the ticket class purchased, will always work with customers on a case-by-case basis to ensure their family seating needs are met."

Delta's website refers to "upon request" family seats, referring to passengers who are unable to secure seats through the airline's website or mobile app to contact their reservations hotline.

Delta's seat map technology blocks some areas for family seating up to 48 hours before a flight.

On Southwest Airlines, which does not have assigned seating, families with children 6 and under can board early, right after the "A" group of passengers.

The airline's website also offers the option of EarlyBird Check-in for a fee that can result in a group "A" boarding position.

American Airlines

Source: cnnespanol

All news articles on 2023-03-01

You may like

Trends 24h

News/Politics 2023-09-27T02:59:52.983Z


© Communities 2019 - Privacy

The information on this site is from external sources that are not under our control.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.