For many people, a letter of employment may only represent a salary, but in fact, a good job can not only help you find your passion for work, but also allow you to realize your potential and make your future career development more directional !
The three members of HSBC Customer Service Center: Edmund, Hin and Ming have different backgrounds, but they all said that under the comprehensive on-the-job training provided by HSBC, they can work in customer service even if they have no relevant bank knowledge and work experience in the past. You can use your strengths in different fields and have a clear career plan.
Customer service jobs are diverse and rewarding at the same time.
If you feel lost on the journey of career development, you may wish to refer to their experience and join HSBC's customer service team to pave the way for future banking career development!
Personal Finance Director (Diversified Channels) Edmund: "I play the music of my life at HSBC."
Edmund, Personal Finance Director (Diversified Channels), said that the company has many different activities, such as talent competitions, warm-up volunteer activities, etc., which not only allow him to find satisfaction in his work, but also bring additional gains.
There are always many turning points in life.
Edmund, a musician who studied music and composed and arranged music for film soundtracks after graduation, resolutely changed his career path to join HSBC's customer service team.
He recalled: "At that time, I had fulfilled my wish to be a musician, so I wanted to try a different life, and then I came up with the idea of working in an office. It happened that I saw that HSBC was recruiting a personal financial officer, and his duties could satisfy my three wishes. , in addition to working in the office, I can also communicate with different customers and help others, so I decided to apply. Fortunately, I joined the HSBC Customer Service Center in 2019, and I have been working here very happily.”
Edmund was responsible for handling email inquiries about PayMe at the beginning of his employment, and then further used customer service channels such as social media, email, and telephone to communicate directly with customers to help solve their problems.
"I personally like helping others. Compared to many people who think that handling customer inquiries is a very challenging task, I feel that being able to make customers "stop laughing and walk away with a smile" is actually a sense of success. The most profound time I used During lunch time, I helped a mother-in-law who doesn’t know how to use a smart phone by phone, and helped her learn to use PayMe, which not only improved her self-confidence, but also gave me a great sense of satisfaction.” While enjoying the fun of work and constantly Thanks to his hard work, Edmund received 24 letters of commendation from clients in 2021, and with the support of HSBC, he successfully obtained the securities and futures practitioner qualification and the insurance intermediary qualification during his employment, which enabled him to handle insurance-related inquiries and provide a wider range of services.
Some musicians say that life is like a concert, with different cadences and ups and downs.
For Edmund, working at HSBC requires facing different challenges. This wonderful and diverse work experience is like playing the music of my life at HSBC.
Senior Wealth and Personal Finance Director Hin
Senior Wealth and Personal Finance Director Hin pointed out that the company not only provided comprehensive training, which gave him a clear development direction in his work, but also provided sufficient insurance and medical plans, which also made his life easier.
Hin, who also joined HSBC's customer service team in 2019, had no experience in banking, retail and customer service at first, and was worried that he would not be able to handle it. Fortunately, HSBC gave him careful training, which greatly boosted his confidence as a "customer service novice". The comprehensive training allowed me to learn banking and financial knowledge, adapt to the work in the customer service center more quickly, and make me more confident in providing services to customers, so that my career can be promoted to a higher level.” He also said that HSBC’s training, In addition to enabling him to master the know-how of bank customer service, he is most happy to be granted a company subsidy to take the insurance intermediary qualification examination, and the seniors also enthusiastically provide assistance to help him cope with the examination. This unity and the "freshness" of continuous learning ” He has always enjoyed working at HSBC.
After training in different fields, Hin has also applied what he has learned to provide customers with high-quality services. In 2021, he has been promoted to two levels and won the "Top Performer Award" in the third quarter. He has now been promoted to Senior Wealth and Personal Finance Director .
Last year, Hin had a great opportunity to be promoted to deputy manager, but he chose to decline after thinking about it.
He said bluntly: "I think HSBC's rank structure and promotion opportunities are very transparent. There are clear career plans and bosses who are willing to share their work experience and support their subordinates. Since the previous manager has more than 20 years of industry experience, he can easily Solve all the problems in a timely manner, and let colleagues have a team spirit of family-like cooperation, so I also hope to accumulate more work experience to become a team leader!"
Ming, senior customer service manager: "Choosing HSBC as the starting point of your career is the right decision."
Ming, senior customer service manager, said that working in the customer service team of HSBC, what makes her most satisfied is that the work team is like a big family, every colleague will help each other, and they are like friends in private, which makes her have a happy working environment.
Compared with Edmund and Hin's job transition experience, Ming, who studied a degree in education in England, chose to join the HSBC Customer Service Center for his first job after returning to Hong Kong.
She recalled: "HSBC is an international company. When I first joined the company, I had comprehensive training, which helped me understand all communication skills in banking and customer service. In addition, there is a very clear rank structure and promotion opportunities here, so that I can have a clear career. My current job is very diversified. In addition to handling customer telephone inquiries about account issues, related investment products, and credit card theft, etc., under the comprehensive training and learning system of HSBC, Ming In 2022, he was promoted to the position of deputy manager and is now a senior customer service manager. In 2022, he won the "Best Customer Service" Gold Award from the International Customer Service Center (Contact Center World, CCW).
Ming said that choosing HSBC's customer service team as the starting point of his career was the right decision. "I saw that my colleagues have developed very well in their careers. For example, my boss started as a personal financial officer and was responsible for handling phone calls. Later, he was promoted to a department manager. Seeing his development in different departments of HSBC made me want to follow this direction, so I participated in the company’s leadership training to equip myself.” She said that HSBC employees can even apply for job transfer within the group , If you go to work in other countries and regions, you can enrich your personal work experience, and the future development direction will be clearer!
As one of the world's largest banks and financial institutions, HSBC not only attaches great importance to the physical and mental health of its employees, but also provides favorable treatment and employee benefits, including medical plans, housing loans up to 100% of the valuation or purchase price, and preferential terms Personal banking services such as loans and credit.
In order to cope with the future development of HSBC, HSBC Customer Service Center will continue to recruit talents in 2023. If you are interested in developing in the customer service industry, you may wish to seize the opportunity.
Join the HSBC Customer Service Team
(Information and photos provided by customers)