"
UFC-Que Choisir and Vueling Airlines have reached an agreement
after an appeal by the association,
supporting the claims of passengers who have not been able to obtain the payment of the compensation provided for by Community legislation
," she said. in a press release.
European regulations have in fact provided since 2005, and except in cases of force majeure, that airlines compensate passengers traveling in Europe whose flights are canceled or delayed by more than three hours.
Provisions also exist for travelers who are victims of overbooking.
Read also Canceled flight: how to get a refund for your plane ticket?
A unique agreement between UFC-Que Choisir and Vueling Airlines
"
Following the commitments [de] the company, more than 350 consumers will thus obtain the payment of their compensation provided for by Community Regulation 261/04 for flights in 2018 and 2019
", according to UFC-Que Choisir.
In addition, to prevent in the future "
the difficulties encountered both by the air carrier and by the passengers, UFC-Que Choisir and Vueling Airlines have agreed to set up a specific and simplified channel for processing future claims that will be presented through the association on behalf of passengers
", according to the same source.
Contacted by AFP Monday morning for a possible reaction, spokespersons for Vueling in France did not respond immediately.
Founded in 2004 in Spain and focused on low-cost flying, Vueling is a member of the IAG group, alongside British Airways and Iberia in particular.
Read alsoCharter, scheduled, low-cost flights… What are the differences?