The artificial intelligence revolution is no longer associated with the future. Chatbots, like the famous ChatGPT, are making their first foray into the daily tasks of French civil servants. The information, highlighted by our colleagues from BFMTV, went almost unnoticed on the twentieth page of the concluding document of the seventh intergovernmental committee on public transformation held earlier this week. To ensure the "quality of service" and "user satisfaction", the government has recorded the "launch of an experiment with artificial intelligence tools".
You are not dreaming. The agents of the maisons France Services, these 2379 local counters located throughout France which bring together different government services such as Pôle emploi, La Poste or taxes, will be able to use artificial intelligence applications ChatGPT, Bloom or LLaMA to address the best response to users. Concretely, you want to obtain information on the procedure to follow to receive your unemployment benefit for example and you go to the counter France Service for this, the agent who will be at the counter can refer to these artificial intelligence programs to help him provide the most appropriate response.
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The Ministry of Transformation and Public Service warns that "artificial intelligence will never replace the 10,000 agents, but will provide them with support in carrying out their tasks". The experiment announced last Tuesday will involve a sample of 200 civil servants for six months. The National Agency for the Security of Information Systems (ANSSI) and the National Commission for Informatics and Liberties (CNIL) will exercise scrupulous control of the system. No personal data of users will be communicated to the tools used and the questions submitted to them by the agents will remain very generic.
The initiative aims to "take the subject of artificial intelligence proactively", explains the ministry, to "control and master the tool" without throwing itself to bridle down in its adoption. If OpenAI's ChatGPT and LlaMa's technologies from Meta (formerly Facebook) are American, the ministry highlights the integration into the device of Bloom, a French artificial intelligence application in open source.