Users, holders of a Navigo subscription, RER and Transilien lines operated by the SNCF will be entitled to compensation between 10 and 91.30 euros because of the strikes that affected the network as part of the protest against the pension reform, announced Île-de-France Mobilités (IDFM) on Thursday. "More than 2 million subscribed users should be eligible for reimbursement," the regional transport authority said in a statement, adding that a platform for filing refund requests will be set up "in July 2023".
In detail, a minimum refund of 10 euros will be applied for monthly or annual Navigo subscribers of lines operated by Transilien SNCF Voyageurs who have been affected by the strike for one, two or three days. "For monthly or annual Navigo subscribers who have been affected for more than four days, the contract will be applied, i.e. a refund of 2.80 euros per day of strike," said the regional transport authority, adding that "it was decided to add compensation of 10 euros additional to compensate for the hardship suffered by travelers during this period". The largest reimbursement will go to users of line R, the Paris-Montereau section via Héricy and amounts to 91.3 euros.
Reimbursement SNCF strike 2023Reimbursement SNCF strike 2023Reimbursement SNCF strike 2023
Metro users should not expect a new refund on the other hand. On the side of the RATP, the strike movement was less followed. IDFM considered that users of the RATP network had solutions to circulate, unlike those of suburban lines. Nevertheless, the unclaimed funds from previous reimbursement campaigns – amounting to about 15 million euros – will be "put back in the pot" to increase the sums paid to Navigo subscribers this summer. In addition to the thresholds set in the SNCF contract, Île-de-France mobilités will add "surcharges" of 10 euros per day.
