Several lines are concerned, both on the RER and the Transilien. In recent months, many users of public transport in the Paris region have suffered from the strong social mobilization against the pension reform, to the point where the minimum service has not even been achieved on certain so-called "black" days. Consequence: users, holders of a Navigo subscription, RER and Transilien lines, - which are operated by the SNCF - will be entitled to compensation between 10 and 91.30 euros, announced Thursday Île-de-France Mobilités (IDFM).
"More than 2 million subscriber users should be eligible for a refund," said in a statement the regional transport authority, specifying that a platform for filing refund applications will be set up "in July 2023". Île-de-France Mobilités will thus receive compensation, as provided for in the contract that binds it to SNCF. "The new clauses of the contracts recently established and negotiated with the operators (RATP and SNCF) require them to set up a minimum service in the event of a strike," confirms to the Figaro Île-de-France Mobilités, which adds that "when it is not applied, users have the right to benefit from a refund".
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"A lot of people concerned"
"Twenty-nine branches of train lines saw, on at least one day, a service of less than 33%, and some had more than 20 days of service below 33%," IDFM said Thursday. Concretely, this compensation will concern a large part of the users of the part of the network operated by the SNCF - both on the side of lines J, K, L, N, P and R of the Transilien and lines B north, C, D and E of the RER - but not those who use only the metro, less hampered by strike movements. "Even if some metro lines were more disrupted than others, the metro was still less affected this year than during the 2019 strike," confirms Marc Pélissier, president of FNAUT Île-de-France. Line U, on the other hand, is not affected by this refund.
In total, this is "a lot of people concerned", notes Marc Pélissier, for whom the priority will be "to really reimburse those who have had no train or almost no train" during the strikes. This is the case according to him of users of lines R of the Transilien and the southern part of the RER D, "with stations closed for several days". But will the reimbursement be fully operational? During the previous reimbursement campaign for the poor quality of service observed for the year 2022, which required users to register on a dedicated platform, Marc Pélissier recalls that there had "unfortunately" been "a lot of losses".