Calls on the first telecom network of France that do not succeed or little. Orange services were disrupted for long hours Tuesday afternoon, including difficulties in reaching emergency numbers. Orange and Sosh customers (the low-cost subsidiary of the incumbent operator) also encountered significant difficulties in making phone calls to other operators.
Technicians are still looking for the cause of this break in service continuity. But several tracks, among the most sensitive, are already excluded by the group. "At this stage of the investigations, the incident is not due to a cyberattack or a malicious act," said an Orange spokesman. "We have identified the technical problem because we have fixed it and the network is working normally, but we need to continue the analysis."
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In June 2021, Orange had already been at the heart of a controversy after a failure related to a "software bug" that had affected emergency calls and caused the opening of an internal investigation. It had established that a software update had generated a significant bug on critical equipment during a modernization operation.
The operator also refutes the term "giant outage" for Tuesday's incident, which would involve a massive cut of service, and highlights difficulties in making calls on "a disrupted network". Orange is one of the operators least prone to outages, according to data from Arcep and Zone ADSL.
