Booked a table for $400 and couldn't believe what was coming (@bechardgrave)
An Australian TikToker shared her hilariously hilarious shopping failure after ordering a chic white coffee table online and ending up with something pizzay that looked like a raised cheese platter. She turned to the brand from which she purchased the table and received a disappointing response.
Lifestyle content creator Beck Hardgrave took to TikTok to share what happened to her when she ordered a coffee table online for her new apartment. In the video, which has since garnered over 250,000 likes and nearly 10,000 comments, the TikToker noted that it was traumatic, adding: "This is officially the worst brand you should never buy from." She shows viewers a photo of LITFAD's $392 ($1,463) "basic cocktail table," a minimalist white coffee table with curved edges.
Seconds later she presented what she had received in reality. As you can see, the "coffee table" looked radically different from the one she ordered. Not only is it much (but much) smaller, but it's also wood in color instead of white.
Hardgrave used a standard plate for comparison and showed that the width of the table was only slightly larger than that of the plate. As her puppy walks past the table, he too seems to be about the same size as the table. "Guys, it's a cheese platter with legs," she says in the video, "Are you kidding me?" To further emphasize the difference, she sets the table on her rug next to the couch - the designated place for it - and the sights speak for themselves.
Here's what she ordered:
The coffee table ordered by TikTok user Beck Hardgrave (Photo: Screenshot, TikTok/@bechardgrave)
Here's what she got:
And this is the coffee table that TikTok user Beck Hardgrave received (Photo: screenshot, TikTok/@bechardgrave)
Company response
Beck Hardgrave did what any other buyer would have done — and emailed the company to let them know of the mistake. However, their reaction was far from what she expected. LITFAD replied: "Dear Beck, We are truly sorry for the dissatisfaction. Our return policy means you need to return the item to us first. When we receive it and confirm that no man-made damage has been done to it, we will refund you the money less the purchase fee. That's how it works, hope you can understand us. Our return address is in Foshan, China. The expected time is great and the transportation cost of returning the goods is very high. Therefore, we are ready to refund 10% of the item price as compensation. You can keep it, you can try selling it on eBay or giving it to friends or family. I hope you can consider keeping the item to yourself."
After reading the comment, Beck jokes: "yes, I can try to sell it to friends or family... Because who wouldn't want a coffee table set for the seven dwarfs..."
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. She later explains that she contacted a toll company to get a quote for shipping the item back to China. "They said it would cost me $800," she said. Given that the coffee table cost almost $400, it didn't make sense for her to go for that option. "I guess I got stuck with it," she concludes.
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Full video:
@bechardgrave New trauma unlocked ✨ #furniture #worstbrands #warning #coffeetable ♬ Storytelling - Adriel
Scouts' reaction
Many users were torn with laughter at the video, while others shared the young buyer's advice. "I was so angry about their reaction," one wrote, while another added: "This made me laugh so much, but sorry this happened to you." "It looks like a seventh-grade student's woodwork project," another noted.
There were some who suggested that she continue to fight for her money. "If you paid through PayPal, they have buyer protection and they will refund your money," one wrote, while another added: "$400! OMG, what abuse... Ask your credit card company to refund your money on the grounds that it is fraudulent." "That's what Australia's consumer law is for," another comment read, but users pointed out that since it's a Chinese company, that law may not apply to Beck's case.
Others tried to look at the glass half full: "At least you have a raised cheese platter now, it's unique," one wrote, while another added: "It's still cute! Plus, it's a great topic of conversation."
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