It is a (very) long flight that Gill and Warren Press had to undergo last June. Alongside this New Zealand couple who connected Singapore from Paris stood another passenger, accompanied by his dog. If he was accepted in the cabin to reassure his anxious master, the animal made live a real hell to his two neighbors. During the 13 hours of flight, the French bulldog did not stop drooling - especially on the calves of the young man -, sniffing and above all: having flatulence.
For his wife, it is out of the question to stay next to the animal during the whole trip. The couple approached a Singapore Airlines flight attendant to change seats. Only problem, there are only seats left in economy class while the couple was installed in "premium" economy class. Gill and Warren Press decided to stay in their seats.
At least halfway through the flight... The presence of the dog and the smell of his flatulence became too unbearable. And impossible to place the bulldog in the aisle, at the risk of blocking the passage of carts. The couple decided to settle into economy seats to complete the flight. For their part, flight attendants create an incident report and guarantee that the couple will have news from the airline.
But after a week without news, the couple sent an email to Singapore Airlines to complain. The group then offers them two gift vouchers of 125 New Zealand dollars, or 70 euros, to spend on the airline's KrisShop site. For Gill and Warren Press, this does not cover the difference in value between the "premium" economy class and the classic economy class.
Three weeks later and insisting again, Singapore Airlines offers them two new vouchers of 200 New Zealand dollars (112 euros). But that's still not enough for the couple, who are asking for a full refund of their trip. They finally win their case with the company, which pays them about 1410 dollars, or 1331 euros, according to Insider. Instead of keeping the money, Gill and Warren Press announced they were donating the money to an association that links visually impaired people to service dogs.