Brand Studio for Helios Salud
A new edition of the Ibero-American Quality Award 2023 is coming. This will take place in January 2024 in the Dominican Republic. In this edition, Helios Salud was consecrated with the Gold Award, the highest award in the category, the product of effort and its tireless vocation for innovation and excellence.
In 2023, it was consecrated with the Gold in Quality.
Throughout its history, this is the fourth award that the institution has received: two national and two international. In this sense, it is the recognition of the model of excellence and continuous improvement that characterizes the company, a leading infectious disease medical center in the treatment of HIV, viral hepatitis and STIs in Argentina. This is especially significant in the month of World HIV/AIDS Response Day.
Helios Salud became the first institution in the health sector to be recognized with the National Quality Award in 2019. Repeating the experience in 2020, when it won the National Award for Innovation Management. Later, it would win the mention of the Ibero-American Silver and, finally, win the Gold of the Ibero-American Quality Award 2023.
National Quality Award 2020.
Marta García, CEO of the company, points out: "The National Quality Award taught us to review processes and find new benchmarks to improve our quality objectives, such as the Net Promoter Score. It was a very enriching experience that left us with positive lessons to further improve the company's way of working."
It should be noted that the learning from the visit of the experienced Ibero-American evaluators in 2021 would allow them to achieve Gold in 2023.
National Quality Award 2019.
Helios Salud was born in 1997 with a disruptive and innovative concept at the time: comprehensive care for people living with the human immunodeficiency virus (HIV). Since then, they have moved forward by transforming a diagnosis that in the early 90s was a death sentence into a chronic infection. This means that, if properly treated, it is possible to lead a quality life comparable to that of those not living with HIV.
Knowledge has advanced in such a way that it is now even known that a person with an undetectable viral load does not transmit the virus sexually.
The institution found that people living with HIV needed care in line with their particular circumstances. That is why there they receive all the attention they require with warmth and containment in one place. On the same day, they can visit the specialist doctor, perform a follow-up extraction, get vaccinated and withdraw the medication. Thus, those who are treated at Helios Salud manifest a degree of satisfaction close to 100%, according to their quality surveys.
Silver Mention in 2021.
For his part, Alejandro Cambours, the commercial manager, acknowledges: "About thirteen thousand people are in treatment, but for us they are much more than that: there are thirteen thousand stories." He added: "We know each one of these people, we are a member of their social nucleus. We listen to them, understand their problems and assist them in a personalized way."
The institution has managed to exceed 120,000 free HIV tests, reached adherence values to the withdrawal of medication close to 100% and has more than 95% of its patients with an undetectable viral load. Since their inception, they have carried out different studies, mainly of antiretroviral drugs, in pivotal trials that then endorse treatment schemes used around the world.
The international medical recognition of Helios Salud has earned it participation in the MOSAICO study of preventive vaccination against HIV, as well as other trials of vaccines against COVID-19, during the pandemic. Undoubtedly, this award is a direct consequence of the medical and administrative excellence that runs through the entire company, the highest international recognition it has achieved to date.
The institution continues to grow year after year, expanding the range of services: general infectious diseases, paediatric and adult vaccinations -with all the vaccines on the calendar and special-, travel medicine, PrEP, clinical sexology, general STI check-up, special pathologies (for example: cystic fibrosis), among other services.
Asked about "what is his formula for success", Marta García summed it up with a phrase from St. Francis of Assisi: "Start by doing what is necessary, then do what is possible and suddenly you will be achieving the impossible".
Learn much more about Helios Salud on their website: heliossalud.com.ar.