Delays ultimately compensated by the wallet.
On Monday, the president of Île-de-France Mobilités, Valérie Pécresse, announced that she planned to compensate users of the RER B, C and D as well as the Transilien P, following the numerous delays observed in 2023. “There will be compensation for impacted users which could range from half a month to a month and a half of Navigo pass,” she declared to the press at the end of the exceptional board of directors of Île- de-France Mobilités.
These lines have not “fulfilled their obligations”, according to Valérie Pécresse, who did not reveal the repayment terms.
“We are in the process of identifying all the malfunctions to be able to really refine reimbursements according to the sections of each line,” she added.
We will therefore have to wait to find out the timetable and the amount of this compensation.
Also read RER, metros, trains in Île-de-France: delays and frequency problems linked to absenteeism?
In 2023, some travelers on only certain sections of RER B and D were granted reimbursement for a month of Navigo passes due to significant delay problems: punctuality less than 80% for at least three months .
Furthermore, users, holders of a Navigo subscription, of the RER and Transilien lines operated by the SNCF were entitled to compensation between 10 and 91.30 euros due to the strikes which affected the network as part of the protest. of the pension reform, in May 2023. A system already put in place in 2022.