The SUBE is in the news due to the
lines to register it
, although there is time until March 31.
But also because, since the
increase in rates,
which came into effect this Tuesday for transport in the Metropolitan Area, many users suffered problems loading a balance that runs out much faster than before.
"I could only charge you a thousand pesos, I ran out of balance," said the cashier at a pharmacy in Montes de Oca and Caseros to a woman who looked at her with a look like "I only have enough for four trips."
The same thing happened to Hanna, who works in downtown Buenos Aires, and on Thursday afternoon she found it impossible to add money to her card at several kiosks in the Pueyrredón and Santa Fe area and also at the H subway window. .
"Due to the increase in rates, people charge more money and
we run out of balance faster
," they told Miguel at two stations on line B. And they recommended that he do the management
"early, as it is safe to do so."
Clarín
learned that the rate increase, which was announced on Monday and applied on Tuesday, was accompanied by some delays in the charging system of Nación Servicios, the company that handles SUBE.
Sources from Emova, the company that manages the Buenos Aires subway, said that of the 300 charging points that the subway network has, there were some "specific cases" with problems.
And they assured that in the points with the greatest amount of demand, such as the Retiro and Constitución nodes,
"no problems were recorded."
Queues in Constitución to register the SUBE card.
There were also problems loading balance.
Photo: Emmanuel Fernández
They also stated that due to the increase in train and bus fares, freight demand increased.
From the concessionaire they explained that the money quotas for recharging are determined
based on the demand that each station has
, and that they hope to update them due to increases.
The same happens in businesses that function as charging points.
Clarín
learned that many did not update their quotas, and as users need
larger sums to cover more expensive trips,
the balances, which are recharged daily, run out faster.
Added to this is that
the negative balance of $1,080 does not seem enough.
Although equivalent to the price of four minimum bus tickets, it is not useful for those who make longer trips.
At the same time, the value of the plastic, which is not easily available, continues to be $880. At the same time, the maximum balance, that is, the limit of money that can be loaded onto the card, also remains at $ 6,600 pesos.
Due to the increase in train and bus fares, there were also problems loading balance into the SUBE.
Photo: Guillermo Rodríguez Adami
Week of delays and queues
All week long queues were seen to carry out the in-person procedure to register the SUBE card at different train stations that continued this Friday.
In addition,
the online system is collapsed most of the time.
Since Tuesday, when the minimum bus ticket went to $270 and the train ticket to $130, users began to wait in long lines of several hours at stations such as Once, Moreno and Tigre, where service
tables were set up.
in person.
The increases that began to take effect in the AMBA groups are 270%.
Thus, with the new values the minimum ticket (between 0 and 3 kilometers) is $270;
the section from 3 to 6 km $300.78;
from 6 to 12 kilometers, $323.95;
trips from 12 to 27 km, $347.15;
and more than 27 km, $370.18.
As for trains, fares rose by 170%.
Specifically, section 1 (0 to 12 km) costs $130;
section 2 (12 to 24 km), $169;
and section 3 (more than 24 km), $208.
Those people who do not have their nominalized SUBE card, that is, registered in their name,
must pay a fee of $430 and $260,
respectively, from April 2.
Week of queues and delays at train stations to register the SUBE card.
Photo: Guillermo Rodríguez Adami
From the Ministry of Transportation they indicated that "the long lines at train stations (this week in Once, Tigre and Morón) are registration points that serve as support for the usual means of registration, they should not be seen as the main means to achieve card registration".
They added that
"the website presents abnormal saturation as a result of the massive number of people entering at the same time
and can generate temporary intermittencies in terms of its stability," and they assured that "work is being done to optimize it."
Other options
In addition to the website and the 3 registration points enabled this week, you can also register at
the existing CAS (SUBE Service Centers), which are on the website.
And from Monday
new positions will open.
It is at the Retiro station: Av. Dr. José María Ramos Mejía 1430, Monday to Friday from 8 a.m. to 6:30 p.m. Constitución: Brasil 1128 (FFCC Roca Station), Monday to Friday from 8 a.m. to 5:30 p.m.
Ezeiza: Nicolás Avellaneda 51. Monday to Friday from 9 a.m. to 2 p.m. La Plata: Calle 41, between street 4 and diagonal 74, Local 1 (Bus Terminal).
Monday to Friday from 8 a.m. to 6 p.m. Moreno: España 11 (Sarmiento Line transfer station).
Monday to Friday from 8 a.m. to 6 p.m. And San Miguel: Av. Dr. Ricardo Balbín 1349. Monday to Friday from 8 a.m. to 1 p.m.
Finally, they indicated that, through the following link, people can enter their location to find out which UGS (SUBE Management Unit) is closest to their home to carry out SUBE procedures: https://tarjetasube.sube.gob.ar /SubeWeb/WebForms/admin/views/map-sube.aspx?id=1.
Regarding the charging of balances, although inconveniences were also recorded in businesses and charging points, they indicated that "there is no problem regarding that."
What is happening, as Clarín learned
,
is that many businesses are left without balance due to the increase in demand due to the increase in rates.
From Transportation they said that virtual wallets or home banking applications can continue to be used from bank accounts.
In addition, uploads of the SUBE app can be validated on enabled phones.
You can also use the telephone number 0800-777-7823 (option 3), or the SUBi chatbot through Whatsapp (1166777823)
S.C.