Rome airport company ADR on Tuesday apologized to a Russian woman after a duty-free bar refused to sell her a bottle of water for her return flight to Moscow Monday because she had a Russian passport.
ADR and the company that runs the duty-free, Aelia, sent their apologies to the young woman saying they were "very sorry and mortified" over the episode at Fiumicino and would be considering disciplinary action against the sales staff involved.
The woman said "I would only like to have an apology from that lady (who refused to sell the water), not from ADR or the shop, and neither from the Italians who are not at all to blame".
The Russian woman teaches Russian in Italy.
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