As of: February 22, 2024, 1:47 p.m
By: Marc Schreib
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Telekom headquarters in Bonn.
© Marc John/Imago
In Siegertsbrunn, Telekom customers have to be brave again.
After the day-long disruption recently, there is now another outage.
Höhenkirchen-Siegertsbrunn
- It doesn't work, it works, it doesn't work again: After a brief sigh of relief, some of the residents of Siegertsbrunn now had to accept a disruption in Telekom's telephone service again.
As reported, there were problems in this area from the weekend until Tuesday afternoon.
After the Munich Merkur called, the lines worked again for a short time.
But from Thursday at 12:30 a.m. the same game again.
Telekom customers had to forego their LAN connection.
In some cases, Telekom helps with cell phone bookings
Even on Thursday, Gerd Urbach wasn't at home yesterday, but in his office in Ulm.
But the neighbors brought him the new bad news.
From his perspective and remote diagnosis, the error is the same.
The residents help themselves arduously, usually at their own expense.
Because not everyone has Telekom mobile communications and knows that in such cases, Telekom will add 30 gigabytes upon request, which only lasts two to three days if the frequency is high.
Anyone who has signed cheaper contracts must buy daily flat rates.
Familiar with the basics of pipeline construction
“But of course all of this can only be an emergency solution,” says the telecommunications expert.
He used to work at Siemens, now at Nokia.
The focus is on mobile communications, “but we at Siemens practically grew up with DSL.”
He knows the basics of pipeline construction and has regularly driven past the areas in question.
No telecom service to be seen.
Nothing is dredged up.
The DSL connections are also all fine.
Gerd Urbach suspects that it is not a line fault, but that the equipment is the cause.
“We constantly have problems.” There are, for example, the multifunctional housings (MFG).
Fiberglass is enough to get there.
On the way from the exchange to the MFG distributor, the worm must be in there.
In his opinion, only one of the ten to 15 MFG boxes in Siegertsbrunn is disturbed.
Telecommunications expert Urbach has the impression that such problems have been occurring in many places for about two years and have not been permanently resolved.
However, he gives Telekom credit for the fact that despite everything, the company does a better job than the competition.
“We have a lot of things under control at Telekom.”