As of: February 24, 2024, 8:30 a.m
By: Sabine Fleischer
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Money back when shopping locally: CEO Michael Lautenbacher and press spokesperson Carolin Kriegisch present the advantages of the new S-Cashback principle.
© Sabine Fleischer
There's something new at Sparkasse Oberland: S-Cashback - its own discount system for purchases from regional retailers and service providers, an increased focus on telephone service and intensive employee support through vouchers for sports activities.
S cashback
Weilheim/District - In order to more closely connect the regional with the digital, Sparkasse Oberland has had a new tool since the end of 2023: the S-Cashback.
What does that mean?
Anyone who goes shopping as a Sparkasse Oberland customer at one of the approximately 130 regional retailers in the Weilheim - Schongau - Garmisch-Partenkirchen region and pays with the Sparkasse Card or Sparkasse credit card will automatically have money credited to a special account - around one to two percent the purchase amount.
Requirement: You have previously registered online for this discount system using your private savings bank checking account.
You can easily find out which retailers these are via the S-Cashback app.
CEO Michael Lautenbacher highlights the advantage over classic discount systems such as payback: “S-Cashback means no extra card, no new system”.
This is so far unique in Germany and supports local retail.
Efficient customer service
Despite the shortage of workers, the aim is to continue to be optimally accessible.
Therefore, resources can be pooled more efficiently.
From April, classic counter operations will be discontinued in the Rottenbuch, Böbing, Hohenpeißenberg and Ohlstadt branches.
All machines and personal advice remain available on site as usual.
Lautenbacher is certain that customer satisfaction will not suffer as a result.
Because: “With Corona, the telephone has experienced a renaissance”.
There are an average of 1,000 calls per day.
“That can jump up to 2,000 calls.
Our aim is that 80 percent of calls are answered within 30 seconds,” said the board.
Therefore, great value is placed on first-class telephone service.
During the day from 8 a.m. to 5 p.m., telephone customers land at the in-house customer service center in Peißenberg, where 50 trained Sparkasse employees help on the phone.
Outside these times, calls will be answered by a service company.
As an employer, Sparkasse Oberland relies on variable working hours including home office where possible, on further training measures, especially for career changers, and on new health management: active exercise is rewarded with vouchers worth up to 240 euros.
Employees can record up to five sports activities via an app.
“There's something to be gained from a one-hour walk,” says Lautenbacher, motivating his people.