A real hassle for passengers.
Due to unpredictable weather, the Ryanair flight supposed to connect Tenerife to Toulouse never arrived at its destination on the evening of Sunday February 25.
Unable to land the aircraft safely, the pilot turned around to land on the other side of the Pyrenees, at Girona airport.
“The pilot tried to land several times but without success.
The crew announces in Spanish, although a large part of the plane does not understand the language, that the landing will be at another airport.
We thought it would be in Carcassonne or Bordeaux…” says Adeline, a passenger interviewed by La Dépêche.
Once passengers are diverted to Catalonia, the Irish company sends an SMS to travelers telling them that coaches are being dispatched from Barcelona, and that passengers returning by their own means will be reimbursed, as far as is “reasonable”.
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But who quantifies what is?
Taxis cost 650 euros.
Not sure Ryanair will reimburse us,” Adeline wonders.
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Travelers left to their own devices
Most passengers choose the cheapest solution and rush to the buses, creating a “rush”.
“Nothing was organized in advance and the travelers were left to their own devices,” says the mother, who specifies that some families with babies were still able to leave as a priority.
The many travelers who took the bus finally arrived at Toulouse airport around 4 a.m., 6 hours and 40 minutes late.
Despite the delay, it is not certain that passengers will be able to obtain compensation.
“We will not be reimbursed, the delay being due to exceptional conditions,” regrets the traveler.
“These are the risks when you go with Ryanair: a very high chance of problems.
“It’s not the first time this has happened to me,” she concludes.