This is a computer problem with potentially very unfortunate consequences.
Since Tuesday evening, testimonies have multiplied about a mix-up between the invoices of Free subscribers.
Some customers have found themselves downloading information that is not theirs.
On the X network, this message summarizes the problems observed.
An invoice other than his own could sometimes be retrieved at the time of downloading.
A subscriber could have access to a name, a first name, an address, an email, a subscriber number, part of RIB and postal details which are not theirs.
🚨🔴CYBERALERT🔴 |
🇫🇷Free, users access the invoices of users other than their own!
For almost an hour, many #Free users have been complaining about having access to other users' invoices.
When wanting to download your invoice, it is rather the invoice… pic.twitter.com/to5Qfe3XTK
— Only SaxX (@_SaxX_) March 5, 2024
The risks are diverse.
Malicious individuals could use this information for identity theft.
Various hacking attempts could also take place, in particular those using social engineering techniques: by using truthful information, a scammer can, for example, more easily gain confidence in his potential victim.
Contacted by Le Parisien, Iliad, the parent company of Free, mentioned a “bug” that occurred on Tuesday evening.
The duration of the incident is estimated at “one hour”.
The problem was “resolved quickly”.
The company says “that in proportion to the number of subscribers, very few were affected”.
For the moment, Free has not yet communicated on the origin of this malfunction.
It also does not give details on possible support for subscribers put in difficulty by the disclosure of their personal data.