Nicolas Duperche is a guardian angel for travelers who change their minds as well as their shirts, plan not to plan anything, and make improvisation the Ariadne's thread of their journey in Latin America.
“
Guardian angel?
“That’s the nickname that a customer gave me one day
,” smiles, on the line, in Montevideo, Uruguay where he is based, this
“destination concierge”,
the real name of his profession.
“
I chose this profession when it was created at Voyageurs du monde, ten years ago.
I had already been working in tourism for twenty years, for their local partner in Uruguay and Argentina.
And I discovered a profession very different from that of a hotel concierge.
Because we accompany travelers on a day-to-day basis, but without seeing them.
It is very rare to meet them.
We are not guides.
Everything happens via WhatsApp
.”
The CEO of Voyageurs du monde (VDM), Jean-François Rial, travels the planet, improvising.
Why not the customers?
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