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Tesla smears: bad grades in customer satisfaction

2022-07-01T14:33:16.782Z

Apparently Tesla can't get the quality of its cars under control - now the acknowledgment followed in the ranking of JD Power. But another manufacturer did even worse.



Apparently Tesla can't get the quality of its cars under control - now the acknowledgment followed in the ranking of JD Power.

But another manufacturer did even worse.

Troy (Michigan, USA) – The customers of the electric car pioneer also know that the processing quality at Tesla is not always the best (e.g. with the Model Y from the Grünheide plant).

So far, it hasn't really hurt the Texans' success.

But now that could change.

At least that is what the latest survey by the market research company JD Power, which is particularly influential in the USA, suggests.

Tesla crashed badly there: According to customers, the quality of new vehicles has fallen by eleven percent compared to the previous year.

According to JD Power, this is the steepest drop the study has ever recorded.

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Customers are currently dissatisfied with Tesla.

(icon picture)

© picture alliance / dpa

Tesla smears: bad grades in customer satisfaction

The Americans registered 226 problems per 100 vehicles.

However, Tesla itself may only be partially to blame for the crash.

The market researchers mainly blame problems in the supply chain.

The fact that Tesla ranks seventh from bottom out of 33 manufacturers (having worked its way up from bottom two years ago) doesn't necessarily help.

However, another, still relatively young brand that is committed to electromobility was hit even harder: Polestar from the Chinese Geely group.

For every 100 registered cars, JD Powers registered 328 problems, which means that the vehicles developed by Volvo ended up last by a clear margin.

You can find even more exciting car topics in the 24auto.de newsletter, which you can subscribe to here.

Tesla smears: 223 questions on 189 car models

For the study, JD Power evaluated the responses of 84,165 owners of 189 different models.

The 223 questions examined in detail satisfaction with infotainment, equipment, controls and displays, exterior, driving assistance, interior, powertrain, seats, driving experience and climate.

List of rubrics: © picture alliance / dpa

Source: merkur

All tech articles on 2022-07-01

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