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Risk or correction: the second opinion that saved the client 5,000 shekels - voila! vehicle

2023-02-14T11:12:14.182Z


An owner of a Nissan X-Trail who encountered a recurring malfunction in the airbag contacted the importer's garage. The price offer he received, which was about 5,000, sent him to get a second opinion


Nissan X-Trail - How much does an airbag repair cost? (Photo: Nir Ben Tovim, Keinan Cohen)

Mid-November 2022, David, the owner of a 2017 Nissan X-Trail, takes his vehicle in for service at the importer's authorized garage in Rishon Lezion.

As part of the treatment, he requests that they also check the nature of the malfunction that caused the activation of the airbag warning light in the car.



A reminder, since 2015, when the Takata company's malfunctioning airbags scandal exploded, causing them to deploy uncontrollably and resulting in injuries and even deaths, many car manufacturers have stepped in, including Nissan, whose millions of examples were affected by it for "absorption alertness" and sensitive handling Very much in the safety component that has become one with an obviously unsafe potential.

The warning light for a problem with the airbags (photo: Surfers' photos, courtesy of the owner)

At the end of the treatment, the customer received the vehicle back and was told that the airbag problem was taken care of and indeed the light went out.

After about a week the airbag light came back on, David returned to the garage where he was told that the issue would be checked again.

Two hours later the phone was received from the garage with the news that there was a fault in the electric junction of the pillow and another fault and that the cost of the repair would be NIS 5,172.

A considerable amount, and David decided not to approve the repair at this stage to try to get a second farm.



He goes to an authorized but unofficial garage of the importer, where the vehicle is connected to the computer and clearly the nature of the problem emerged because the source of the problem was a disconnection in the connector (connector) of the airbag located under the passenger seat.

After fixing the connector and 20 minutes later, David was released on his way.

The bonus - the garage didn't charge for the repair either.

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Car airbag.

A safety but sensitive component (photo: manufacturer's website, manufacturer)

On the face of it and as of this writing, David's story ended with a good result for the customer and the airbag light did not come back on.

That is, saving thousands of shekels and solving the problem that caused the malfunction light to light up on the dashboard.

But before we get to the importer's response, there is a more significant insight here - any repair on your car, and even more so one that costs thousands of shekels, can be done at any garage authorized by the Ministry of Transportation.

Those who are advanced and professional take care to equip themselves with the best of the latest software for diagnosing faults, the good and decent ones will also know when a "loss" of a few shekels is the profit of a satisfied customer.



This is their side, what does it mean from your side?

Be good and diligent customers and if the price offer you received sounds too high, go to another garage and get a second opinion and then decide - in this case it was worth NIS 5,000.



The importer's response:


Regarding the repair performed for the customer in an unauthorized garage, he emphasizes that an airbag is a safety and sensitive component.

Suffice it to mention the well-known case of the Takata airbag repair call.

There was an internal failure that caused an uncontrolled explosion and injuries.

A cheap and quick repair that does not follow the manufacturer's instructions can be successful but can also lead to an uncontrolled explosion or failure to operate during an accident.

Frisby as a Nissan representative acts according to the manufacturer's instructions to prevent such situations and according to this principle acted (and priced the repair accordingly) this time as well.




Have you encountered improper conduct by service providers when purchasing a new or used vehicle or servicing it?

Contact us at hayamanoa@walla.co.il.

Cases of public interest will be published.

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  • Nissan

  • air bag

  • garage

Source: walla

All tech articles on 2023-02-14

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