The proof of the order and his bank account were not enough for him to recover his property. Fnac offered PlayStation 5 for a few hours this week on its website for 69 euros... while the usual price of this game console is 450 euros. A big mistake quickly corrected by the brand, which clearly did not send the orders to opportunistic buyers.
Rocco, a resident of Marchienne-au-Pont (Belgium) who had taken the opportunity to order a PS5 for his daughter, told RTL infos. A few hours after the order was placed, he received an email informing him that the sale had been cancelled. "Consoles at this price, it's super disappointing not to have them even if we suspected it. I wanted to give it to my daughter, but we will give her something else," he said.
For Rocco, Fnac must take responsibility for its mistake. "I find it a bit too easy to always go backwards because there's an error on a site. They already made a mistake last week and here again. We would have preferred to have this PS 5," he explains. Last week, Fnac made a mistake by offering a speaker for 39 euros instead of 119 euros.
According to the Belgian consumer association Test-Achats, contacted by RTL infos, the two situations are clearly different. The law "provides that the product is still required to be sold at the price that is posted, except in the case of a manifest error. And there, of course, is always a question of interpretation. A week ago (in the case of the €39 speaker, editor's note), in our opinion, this was not at all a manifest error. Here, there can be discussions because there is really a very big difference between the normal price and the price displayed on the site," says Julie Frère, spokesperson for the organization.
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Disappointed, Rocco contacted Fnac's customer service, who simply suggested that he fill out a document in order to get a refund.