Politics
Written by: Lin Jian
2020-02-11 07:00
Last updated: 2020-02-11 07:00Under the influence of Wuhan's new type of pneumonia, the atmosphere in Hong Kong is bleak, and masks are in short supply. Recently, panic buying of food and daily necessities has even occurred. A Bloomberg commentary article described that some signs of "Failed state" have appeared in Hong Kong.
He Anda, a former news coordinator and a member of the government ’s "heart war room" of the era of Tsang Yam-kuen, accepted an interview with a reporter from "Hong Kong 01". command (control), credibility (compassion), compassion (compassion / empathy), the result can not soothe the people, continue to lose points.
He also revealed that during the time when Zeng Yinquan was the chief executive, the government had already studied large-scale infectious disease quarantine facilities, and even obtained the agreement of some hoteliers to lend the venue. However, the current government directly announced that it would set up nearby residential buildings. The quarantine facilities made themselves more passive in the public opinion war.
▼ Hong Kong's abnormal daily life under the epidemic ▼
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Refers to the government's inability to grasp the situation.
From 2006 to 2012, He Anda was the media coordinator of the Chief Executive's Office. He was regarded as the government's "political makeup artist" and was an important member of the heart war room. He pointed out that when measuring the government's performance in dealing with crises, three "C" s are generally valued, namely: command (control) refers to whether the government can grasp the specific situation and how strong it is; credibility refers to the government Credibility; compassion (compassion / empathy) refers to making citizens feel that the government cares about their situation, not just focusing on bureaucratic procedures.
Let's talk about control. For example, He Anda pointed out that in recent days, masks have been in short supply. Some elderly people have been crying helplessly because they cannot buy masks. Some district councillors and shops have tried to distribute them, but they often have order problems. People who need masks the most ca n’t get masks. "Seeing this, the Government and Home Affairs Department should have stepped in."
He believes that many public services are currently shut down. The Government should have sufficient manpower. For example, using the Home Affairs Office and cooperating with district members who know the district affairs best, masks can be delivered directly to elderly people in need. The government can't even do this, and it feels that the execution is too low: "Some people often say that the chief executive is" good at playing. "These administrative practices should be her strengths, but everyone sees it, no."
He Anda analyzed that the government made mistakes in the three "Cs". (Provided by respondents)
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Explaining the data is not clear, Zeng Yinquan's methodical response to swine flu
As for credibility, He Anda pointed out that the biggest problem for the government is that it feels difficult to trust external responses to certain key issues. For example, Chen Zhaoshi, the director of the Food and Health Bureau, is most familiar with the issues related to the epidemic. However, when the public began to pay attention to Wuhan pneumonia, she could not answer the number of masks available to the government. She also said that the number of immigrants was a matter for the Security Bureau. Not clear: "When (the government official) doesn't know the basic facts, how can we trust you?"
The distribution of masks is another issue. He Anda pointed out that when the Chief Secretary for Administration Zhang Jianzong met with reporters on the afternoon of January 30, he said that 8 million masks will be supplied to Hong Kong and about 24 million are still being arranged. In other words, at least Thirty-two million masks have entered the market. But in the end where these masks will go, when they will arrive in Hong Kong, how many merchants will be assigned to them, whether they will be distributed to medical staff first, and how to distribute them, the government has not followed up, giving no details and giving citizens no confidence in the government.
He Anda recalled the situation during the 2009 swine flu. He understands that the situation of each outbreak is different, but one thing that any government will face is that different departments will submit different information and figures. He pointed out that at that time, Zeng Yinquan saw that the information was chaotic and worked by night until 4 am. He worked out a template for each department and asked them to update the figures and operation conditions carefully according to the latest information when reporting. Then he knew at a glance that he needed to ask What the citizens explain.
However, from the caliber of the current government's response to masks, He Anda believes that the government has not completed this process. At present, the citizens do not even know when and how many masks have arrived in Hong Kong, where to order them, how to distribute them after arriving in Hong Kong, and where they will be sent. Details: "In fact, these details are important. I believe no one will ask the government to solve all problems, but at least you can tell me the facts so that the citizens can have a budget. Now the citizens do n’t even know how to arrange the plans afterwards. Doo lined up early (buy masks). "
But from the caliber of the current government's response to masks, He Anda believes that the government has not done a good job of grasping accurate and detailed data. (Profile picture / Photo by Zheng Zifeng)
Zhang Jianzong mentioned "meetings" 9 times. He Anda: The citizens want you to solve the problem.
In terms of "compassion", Anda pointed out that the most important thing is to make the public feel that the government is "willing to do" and try to solve the problem. He cited, for example, that Zhang Jianzong mentioned at least nine times during the meeting with reporters on January 30 that the "government is / will continue to meet", but He Anda believes that "the citizens do not want you to have a meeting." He Anda analyzed the effects that officials wanted to bring out. It makes people feel that they are “busy and doing a lot of things”, but because the government ca n’t deliver specific plans, citizens will think that the government “whole mind is trying to explain that they have n’t done anything wrong, that they have n’t done something wrong, that they do n’t have the intention to solve it problem".
Another example, He Anda mentioned that when Chief Executive Lin Zheng Yue'e responded to the medical strike, he only criticized the other party for "violent means will not succeed" and lost many possibilities for reconciliation. He believes that even if Lin Zheng decides not to close the customs, he has the responsibility to explain the reasons to medical care and calm air, instead of adopting a confrontational attitude, even refusing to meet and negotiate.
"You (Lin Zheng) also refused to meet with them (medical care) and said that the problem was related to the Hospital Authority and let them deal with it internally. When hearing this, the medical staff must be cheering on. The general public will think of it when they think about it. Go away. What others have demanded is that the gate control measures be stricter. How can this be done by the Hospital Authority? Other people ’s demands are aimed at the gate, which is what the SAR government can do. How can you push it to the Hospital Authority? ”So He Anda believes that Lin Zheng ’s attitude towards the medical strike will make her feel that she has no sincerity to solve the problem: “Even if you ca n’t do it (seal), you will at least listen to their demands once, let them scold once, let them It's also helpful to be out of breath, why can't you say you can't do it without listening? "
He Anda pointed out that after the former Chief Executive Tsang Yam-kuen, after the 2009 swine flu battle, he has identified options for requisitioning quarantine facilities such as hotels, cruise ships and military camps. (Profile picture)
Ten years ago contacted the hotel industry to borrow land for isolation facilities
During the outbreak, the location of the quarantine facilities was close to the residential buildings, which caused fierce public protests. During a press conference last week, Lin Zhengyue said that due to the tight supply of quarantine facilities, he hoped that people in the region "don't oppose it again."
He Anda recalled that in 2009, Tsang Yam-kuen reviewed the inadequacy of arrangements for handling swine flu. One of the conclusions was that the isolation facilities were not enough. If there is another major epidemic, the government must find a place in advance. At that time, Mr. Tsang had contacted some hotel owners and the other party agreed to lend the venue for isolation, but the staff provided it by the government. Recruitment of cruise ships and military camps was also mentioned by the government at the time. There was sufficient discussion. I did not understand why the current government had to ask again and suddenly announced that it was close to the residential area. It did not explain why other options for distant residential areas were not feasible. Of course it will be very reactive.
He Anda lamented that the government lost a good opportunity to restore the hearts of the people: "Before the epidemic, the popularity of all accountable officials was extremely low. If the government did a better job in this matter (outbreak), it could get a lot of points. , But not only now, but the opposite. "
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