Hélène had 1,460 euros of holiday vouchers stolen after being sent by registered mail. Insurance executive in Marseille sent on January 10, by post, by registered R3 - the highest rate.

Two years of checks accumulated by her and her partner to be reimbursed for the plane tickets she purchased from a travel agency. “The agency is in Paris, I had no other option. Knowing that I had done this in the past, without problem,” she says.