Panic, amazement then anger.
Here are the phases that Hélène has gone through in recent weeks.
An insurance executive in Marseille (Bouches-du-Rhône), she sent on January 10, by post, by registered R3 - the highest rate - 1,460 euros in holiday vouchers.
Two years of checks accumulated by her and her partner to be reimbursed for the plane tickets she purchased from a travel agency.
“The agency is in Paris, I had no other option.
Knowing that I had done this in the past, without problem,” she says.
The couple is planning a road trip this summer with their two children, in Canada and the United States, from Vancouver to Honolulu.
A vacation that is about to turn sour.
First worry, she has no news of her registered letter.
At the post office counter in Marseille, he was assured that the letter had arrived in their offices located in the 8th arrondissement of the capital.
She reassures herself and gives the travel agency the 30 day period provided after receipt of the holiday vouchers to make the planned reimbursement bank transfer.
“But on February 20, I still don’t see anything on my account.
I started to panic,” she said.
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