The Prudential Control and Resolution Authority (ACPR) has decided to bang its fist on the table in the face of the upsurge in consumer complaints. Affinity insurance represented 18% of the disputes that arrived at the insurance mediation office in 2022 (12% just for telephony) The French contribute between 3.5 and 4 billion euros in contributions paid each year by the French to insurance companies.
The insurance watchdog points out the abuses of affinity insurance covering the breakage or breakdown of a smartphone.