Do affinity insurance companies fulfill their contract?
Whether it is covering a smartphone against theft, breakdown or breakage, an extended warranty for a household appliance, cancellation insurance for a train or plane trip, this type of coverage has invaded our daily lives.
This is “any guarantee of insurance, assistance or ancillary service linked to the universe of a product or service distributed by a non-insurer distributor and which is not the main reason for purchasing the product. customer”, according to the Federation of Affinity Guarantees and Insurance (FG2A).
Small sums which, put together, still represent between 3.5 and 4 billion euros in contributions paid each year by the French.
But the Prudential Control and Resolution Authority (ACPR), the insurance watchdog, has decided to bang its fist on the table in the face of the upsurge in consumer complaints.
Affinity insurance thus represented 18% of the disputes that arrived at the insurance mediation office in 2022 (12% just for telephony).
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