The Germans have apparently had enough of delayed ticket refunds - the corona pandemic has led many to want more respect from the airlines.
During the corona pandemic, most airlines did not make themselves popular with their customers.
Many had to wait months for reimbursements for canceled flights * - even though repayments have to be made within seven days.
On top of that, according to the consumer advice center Baden-Württemberg, Lufthansa only recognized the right of customers to receive ticket price reimbursement when flights were canceled in January.
With immediate effect, the airline undertakes to fully inform consumers of their claims.
But the Germans' trust in the airlines has suffered a severe blow due to the corona pandemic.
Consequences of the corona pandemic: Germans want more respect from airlines
Eight out of ten Germans now expect
better treatment and more respect for their rights
.
This is reported by the online portal
tageskarte.io
, citing a survey by AirHelp.
This took place between December 23rd and January 8th with 1,000 participants from Germany.
Almost two thirds of those surveyed learned more about their passenger rights in the past year.
The majority think that the airlines could have been better with their customers.
“Thousands of Germans had
devastating flight problems
last year
and had to fight for their rights, such as refunds.
The message from passengers to the aviation industry is clear: 92.4 percent of Germans want more respect for the laws that protect passengers.
German travelers are fed up with airlines that don't obey the rules.
We call on all passengers to stand up for their rights and demand what they are entitled to, ”explained Christian Leininger, attorney at AirHelp.
Also interesting
: Airlines are taking too long to reimburse airline tickets - the Federal Aviation Office imposes fines.
Corona: Every third German now wants to spend more money on a fair airline
According to the survey,
75 percent of customers
would
pay more money for
better treatment
- one in three would like to spend up to 50 euros more on it.
In addition, the Germans are keeping an eye on the airlines that treated their customers fairly during the pandemic.
85.6 percent of those surveyed would prefer to fly with such an airline.
“In 2021, airlines must make the rights of their customers an absolute priority.
The voice of consumers can no longer be ignored, ”said Leiniger's conclusion.
(fk) * Merkur.de is part of the nationwide Ippen-Digital editorial network.
Also read
: Customers are still waiting for their money: the corona pandemic could change travel enormously in the future.
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