Doesn't that stop with the strikes at Lufthansa? Many customers may have asked this when the cabin union UFO announced a three-day strike at the Lufthansa subsidiary Germanwings at the end of the year. It operates 30 machines for the cheap deposit Eurowings.
Read here: What Germanwings passengers need to know now
It will probably take some time before the constant outstanding is over. And the mood between the management and the flight attendants is also bad in other respects, as an internal survey among the cabin crews stationed in Frankfurt and Munich and their respective head of operations, the so-called pursers, shows.
More than 60 percent of all cabin employees took part. Accordingly, the cooperation with the direct superiors still works relatively well. On the other hand, things look gloomy when it comes to the assessment of the Group Executive Board by CEO Carsten Spohr. Around 60 percent of those questioned said that Spohr and Co. lacked honesty in dealing with flight attendants.
At least 50 percent of those surveyed complained that the top management team was not sufficiently visible and present. Almost 60 percent of the onboard employees involved also criticized the equipment of the jets. It was not sufficiently suitable to ensure good service for customers. Repairs were often not carried out promptly, and mirrors were sometimes only temporarily glued to the wall. Often there was no hot water, and the toilets too often failed.
The planes are sometimes very dirty
The fuel-saving and therefore very much in demand model Airbus A320 Neo gets bad grades. The cabin was far too narrow, there was no storage space, which in turn aggravated the travelers. Some Lufthansa employees do not see Lufthansa as a "five-star" airline, the customer is no longer the focus. The floor products are getting worse, the IT is poor.
According to employees, there is also a loss of status customers. The planes are sometimes very dirty, for example under the business class seats or the carpets. Cabin employees have become a shock absorber between the customer and the board.
In the evaluation of further comments, the internal study shows questionable employee resumés: The Lufthansa Executive Board shows its own cabin crews "no appreciation" and "no trust", a "long-term working relationship no longer seems desirable" and would no longer be "lived".