“Conf call”, videoconferencing, Skype, zoom… Since teleworking has become the new standard, remote meetings have multiplied. The non-verbal dimension of communication has disappeared.
For some shy or ill-insured people, who speak little in meetings, these videoconferences are a real test: difficult to speak, to convince, to support their point of view. Why not take advantage of the summer to learn to overcome these difficulties by training in "assertiveness." "
A definition is essential: "Assertiveness is a little known term, in the professional world, we rather use the word leadership", explains Claude Mulsant, at Oasys, a firm specializing in human resources and outplacement (professional reclassification ).
Sylvie Delobelle, trainer at Demos, also regularly runs workshops on this theme. "The objectives are to develop communication skills, get to know each other and understand each other better in order to identify your brakes, improve self-confidence, learn to express yourself clearly to avoid misunderstandings and misunderstandings," she summarizes. .
Learn to say no
On the internship program: oral expression exercises, learning to listen to your needs and feelings while respecting those of your interlocutor, learning to say no and being proactive… All through role-playing, situation based on examples experienced by the participants, and benefiting from constructive feedback from the other participants, generally 80% women, according to the trainer.
Claude Mulsant, she coaches people with whom she will work soft skills, these famous behavioral skills essential in professional life. "We use tools that will allow us to communicate with others, in an efficient and balanced way, while avoiding falling into the classic pitfalls of passivity or manipulation," she explains.
Changing the way you look at yourself
But assertiveness is also a look at yourself, which allows you to gain confidence in your abilities. "You have to learn to change your point of view on your own experiences: what you consider a failure is never 100%, there is always something that has worked," adds Amandine Ruas, founder of Be Your Best Self and professional coach.
So it can be useful to list the sum of your past experiences, good or not so good, and to analyze what worked and what did not to learn from it about "risky" behaviors and how to interact with others. . An exercise which also makes it possible to realize what are the qualities on which we can build to gain leadership.
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But gaining assertiveness is a long-term race. "The brain is neuroplastic, it is always possible to change its automatisms," continues Amandine Ruas. As long as you train it, like a muscle.
For example, if the objective is to learn to object constructively to an interlocutor, you must practice in a benevolent environment - family, friends - before confronting more difficult professional situations, such as refusing the umpteenth file nicely "passed on" by the cowardly colleague. "All of this is developed by accumulating experiences," confirms Claude Mulsant.