How to say "no" politely by email (and without emojis)
2021-01-17T16:49:44.417Z
At work, saying 'no' - to a request for time off or an impatient boss - and being heard, without upsetting anyone, is a third degree equation. How to be kind and firm at the same time, clear, without becoming concise? Our advice for mastering the 50 nuances of refusal.