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Deutsche Post: Federal government wants to make parcel service providers more accountable

2021-01-20T13:34:27.392Z

If parcels do not arrive, the annoyance is great: The federal government has therefore decided that parcel service providers will have to take part in arbitration proceedings in future. So far it has been voluntary.



Photo: Julian Stratenschulte / DPA

The federal government wants to make parcel service providers more accountable if shipments are damaged or parcels do not arrive at all.

The Federal Cabinet decided that companies should in future take part in arbitration proceedings by the Federal Network Agency.

So far this is only voluntary.

The market leader, Deutsche Post DHL, is not participating, but competitor Hermes is.

Of the 1,365 arbitration requests that consumers submitted to the Federal Network Agency as the competent authority last year, 600 failed because the parcel service provider did not participate.

In 500 there was an agreement, 110 were withdrawn and the rest of the proceedings are still ongoing.

In addition, the federal government wants to re-regulate, to ensure legal certainty in the case of postage increases.

Two changes to the regulation in recent years have had a positive effect on Swiss Post and postage has increased more sharply than without these changes.

However, two courts had criticized the fact that the regulation is only in the ordinance and not in the Postal Act.

That should change.

This would keep everything the same with the postage increases.

The next increase in postage is planned for the beginning of 2022.

No more letters on Mondays?

Post's competitors had criticized the type of postage increases - they complained that the market leader was allowed to increase its postage too much, cross-subsidize its parcel business with the income and thereby make competition more difficult.

The lawsuit brought by the Biek postal competitor association led to success in the two courts, but the change in the law means that they will also have to expect quite high postage increases in the future.

The change in the law will still go to the Bundestag and Bundesrat - only then would the new requirements be binding.

The legislative process should be completed by March at the latest.

The changes are only valid as a »mini-novella«.

The “big” amendment to the Postal Act, on the other hand, was postponed to the next legislative period - it could lead to letters no longer being delivered on Mondays.

Icon: The mirror

hej / dpa

Source: spiegel

All business articles on 2021-01-20

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