Commonwealth Bank, Westpac, ANZ, ME Bank… The main Australian banks report in turn, this Thursday, breakdowns affecting their online services, their applications and their websites.
Large-scale technical or hacking bug?
These make sure to determine the cause of the problem as quickly as possible, they indicate on their sites and social networks, trying to reassure their customers as best they can.
“We understand that some of our customers are currently having problems accessing our services,” says Australia's largest bank, Commonwealth Bank.
This problem affects multiple organizations, including many large banks.
"
We're aware some of you are experiencing difficulties accessing our services and we're urgently investigating.
We apologize and thanks for your patience, we'll provide an update soon
- CommBank (@CommBank) June 17, 2021
About an hour later, at 4:15 pm local time - 8:15 am Paris time - the “CommBank” announced a gradual return to normal.
"We are starting to see services returning to normal after a technology failure that had a widespread impact on all businesses," she said on her Twitter account.
No cause mentioned for the time being
“Thank you for your patience - we are sorry to cause inconvenience to your afternoon,” she continues.
No potential cause has yet been mentioned.
UPDATE: 4.15PM We are starting to see services return to normal following a tech outage that had widespread impact across businesses.
Thank you for your patience - we're sorry to cause any inconvenience to your afternoon.
- CommBank (@CommBank) June 17, 2021
Like Commonwealth Bank, financial institutions Westpac, ANZ, ME Bank have all reported issues affecting their mobile apps or online banking products.
The outages began around 2:10 p.m. local time (
Editor's note
, 7:10 a.m. this Thursday morning in France) according to the Downdetector website.
Australian bank ANZ asks its customers a little patience. “At the moment, we don't know what time this will be fixed, please try to log in in an hour,” she says on the home page of her site.