Settling a dispute with your bank remains a way of the cross.
Consumers must contact their bank's mediator before taking any legal action.
Yes, but there you have it, too few cases go to the end today, leaving many customers deadlocked.
In matters of banking mediation, the UFC that Choose denounces
"an overwhelming record
" and calls for reform
"in view of the failure of this mode of mediation to ensure its role of impartial arbiter
".
The case is not anecdotal: around 18,000 referrals are recorded each year.
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To support its remarks, the consumer association relies on the report of the Financial Sector Advisory Committee (CCSF), published Thursday.
The report was commissioned by the Minister of the Economy Bruno Le Maire who had estimated in an engagement letter that
"the procedure, as it was applied, raised difficulties which weighed on its effectiveness".
The first thorn in the side of users, the lack of independence of banking mediators.
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