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Wearing a mask, the main source of problems in airplanes between staff and passengers

2021-07-23T14:58:06.403Z

Hostesses and stewards frequently have to demonstrate teaching skills to enforce health measures even if overall incivility is on the decline



"

60% of the incivilities observed on board aircraft are due to a refusal to wear a mask

" recently calculated Air France. At the beginning of July it was the Federal Aviation Administration (FAA), the government agency responsible for regulations and controls concerning civil aviation in the United States, which informed in a press release that since January 1 the organization had received "

approximately 3,271 reports of inappropriate behavior by passengers, including 2,475 for refusal to wear a mask

”, ie more than three out of four cases. However, this phenomenon does not translate into an increase in conflicts as confirmed by an Air France spokesperson: "

the number of incivilities on board aircraft is decreasing compared to the pre-pandemic

".

Read also: Why Gulf Airlines Are Suffering From A Takeoff Delay

He recalls that the staff are "

trained to manage accidents

".

If in extreme cases, the passenger can be excluded from the plane and handed over to the police or even banned from traveling on all the lines of the company, in the very great majority “

the teams show pedagogy, explain the situation and that works

”.

Significant disparities

Same story on the side of the National Union of Commercial Flight Personnel (SNPNC-FO), "

on the whole we have fewer problems with passengers, but the question of the mask represents the majority of cases,

" abounds its president Christelle Auster , “

People are generally happy to be back on the journey and there is a feeling of being a little privileged

”.

To read also: Ben Smith: "How Air France-KLM will overcome the crisis"

However, it points out that significant disparities exist.

Passengers on long-haul flights are therefore more likely to take off their masks at some point: “

people make their meals last for hours so they don't have to put it on their mouths and noses.

In fact, they should have it between each bite, but we can't take the surveillance that far.

"There are also differences between the companies:"

it is much more complicated at Ryanair for example.

On the one hand, customers can be more difficult and, on the other, management does not or little support its employees,

”points out Christelle Auster.

"

It's exhausting

"

More surprisingly, vaccination tends to accentuate the problem: "

vaccinated people imagine that they no longer have to wear the mask

".

However, completing your vaccination schedule in no way removes this health constraint inside the device, unlike the cinema.

“As a

result, you have to constantly repeat it, people understand, but it's tiring,

” she breathes.

While some are reluctant to apply health measures, the vast majority of passengers support them.

According to a survey by the International Air Transport Association (IATA), published on July 21, "

83% of passengers strongly support the wearing of a mask on board and 86% a strict application of the rules related to the mask

".

Read also: Air France: the truth about the salaries of flight crews

After a catastrophic year in 2020, the airline sector is hoping for a resumption of its activity for the summer season.

However, it will take time to get back to normal, probably several years.

Interviewed in mid-June, Augustin de Romanet, CEO of the Aéroports de Paris group (ADP), estimated that the aviation sector can only hope to recover the activity of the year 2019 between 2024 and 2027.

Source: lefigaro

All business articles on 2021-07-23

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