Marianne Laigneau also complied with the exercise.
A few days ago, the president of the executive board of Enedis went to Montpellier to slip into the habit of a customer adviser.
As part of the "All customers" operation, for one month, the manager of the electricity distribution network, asks its 38,000 employees to touch on the company's relations with its 37 million consumers, who whether they are individuals or companies.
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This large-scale operation consists of two-way listening sessions with a customer adviser during call processing, trips to the field with technicians, awareness workshops, etc.
“Our employees signed up upstream
, says Éric Salomon, the customer director of Enedis,
as well as all the teams as well as the managers or the leaders.
Know the expectations
Customer satisfaction is measured as part of each operation, allowing the company to optimize its services.
A purpose...
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