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Ile-de-France: users angry after being debited several times from their Navigo pass


On social networks, many travelers are worried about having had hundreds of euros deducted from their bank account.

The discontent continues to rise about the Navigo pass.

After a rise from 75.20 euros to 84.10 euros, a technical incident reinforces the anger of travelers.

This Tuesday morning, some had the unpleasant surprise of being debited several times by Île-de-France Mobilités.

The sums are substantial: 252 euros for one, 336 euros for others and up to 588 euros for a user.

This event occurs "

the month when the pass increases while traveling in appalling conditions

", exasperated a user.

Despite multiple attempts to recharge the Navigo pass, the pass was still not active, blocking dozens of passengers at the entrances to the metros.

Some even had to buy a disaster ticket to be able to move.

Faced with multiple messages on Twitter, Île-de-France Mobilités indicated a “

technical problem with the application


The company also apologized before specifying the end of the incident around 11 a.m. on Tuesday.

For impacted travelers, "

refunds will be made automatically, without the need to go through the application's after-sales service


However, many Internet users are wondering about the repayment period.

Île-de-France Mobilités should provide more information by the end of the day.

Source: lefigaro

All business articles on 2023-01-03

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