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Controllers' strike: passengers are bearing the brunt of the numerous SNCF bugs

2024-02-16T12:21:52.717Z

Highlights: Controllers' strike: passengers are bearing the brunt of the numerous SNCF bugs. Difficulty in getting a refund for their canceled train ticket, prices of alternative means of transport such as buses which are soaring. The railway group's customers are paying a heavy price for this social movement. “We make the effort to travel by train because it’s better for the planet. But we are not rewarded: it is expensive, unreliable and complicated.” Because if she bought all her tickets on SNCf Connect, the promised 100% reimbursement of… This article is reserved for subscribers. You have 80% left to discover. Flash sale -70% on digital subscription I ENJOY IT Already subscribed? Log in.


Difficulty in getting a refund for their canceled train ticket, prices of alternative means of transport such as buses which are soaring... the railway group's customers are paying a heavy price for this social movement.


The journeys to the Alps will be preserved

”.

When Christophe Fanichet, CEO of SNCF Voyageurs, spoke on Wednesday about the impact of the controllers' strike from Friday to Sunday, he made this commitment.

Enough to reassure Anne-Lise, a 39-year-old mother who had reserved five Lille-Saint-Jean-de-Maurienne train tickets for Saturday February 17.

But on Thursday, she became disillusioned.

Certainly, his Ouigo Lille-Roissy which leaves from the capital of Flanders was confirmed.

Like the TER Lyon-Saint-Jean-de-Maurienne.

But the TGV Inoui Roissy-Lyon was canceled.

As a result, we will make the trip by car

,” she laments.

But, with three children, including a three-year-old, it will be extremely long and uncomfortable

,” she sighs.

Before continuing: “we

make the effort to travel by train because it’s better for the planet.

But we are not rewarded: it is expensive, unreliable and complicated

.”

Because if she bought all her tickets on SNCF Connect, the promised 100% reimbursement of…

This article is reserved for subscribers.

You have 80% left to discover.

Flash sale

-70% on digital subscription

I ENJOY IT

Already subscribed?

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Source: lefigaro

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